Landon Robert Miales, III
Suffolk
Summary
Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.
Overview
25
25
years of professional experience
Work History
Bank Manager / Vice President
Wells Fargo
05.2023 - Current
- Coached team members to execute business strategies effectively. Supported bankers in engaging customers to identify their needs. Assisted in building strong relationships to promote customer financial success.
- Analyzed customer needs to identify opportunities for enhancing banking experiences through education and demonstration of digital options.
- Directed branch operations while fostering customer engagement and satisfaction.
- Facilitated onboarding, mentoring, and recruitment of new employees to enhance team effectiveness.
- Oversaw branch operations and implemented risk mitigation strategies.
Bank Manager / Vice President
Wells Fargo
05.2023 - Current
- Coached team members to execute business strategies effectively. Supported bankers in engaging customers to identify their needs. Assisted in building strong relationships to promote customer financial success.
- Analyzed customer needs to identify opportunities for enhancing banking experiences through education and demonstration of digital options.
- Directed branch operations while fostering customer engagement and satisfaction.
- Facilitated onboarding, mentoring, and recruitment of new employees to enhance team effectiveness.
- Oversaw branch operations and implemented risk mitigation strategies.
Bank Manager / Vice President
Old Point National Bank
01.2019 - 04.2023
- Currently manage two offices at Old Point National Bank, located in the Downtown Norfolk Virginia market.
- Manage and develop employees, routinely coach and develop employees on sales opportunities and hold them accountable for achieving goal.
- Perform employee assessments and assist with growth.
- Responsible for daily branch operations and staff supervision.
- Develop and process and approval of consumer and small business loans.
- Actively involved in and represents Old Point National Bank at designated community functions and events. Uses opportunities wisely to promote the bank and to develop new business.
- Actively manage compliance with applicable regulations/policy and procedures.
- Monitor, research, analyze and report all applicable data analytics.
- Assist customers with Personal and car loans.
- Assist Customers with Home Equity applications.
- Manage Business customer portfolios, Business loans and Business Accounts.
Bank Manager / Vice President
Old Point National Bank
01.2019 - 04.2023
- Currently manage two offices at Old Point National Bank, located in the Downtown Norfolk Virginia market.
- Manage and develop employees, routinely coach and develop employees on sales opportunities and hold them accountable for achieving goal.
- Perform employee assessments and assist with growth.
- Responsible for daily branch operations and staff supervision.
- Develop and process and approval of consumer and small business loans.
- Actively involved in and represents Old Point National Bank at designated community functions and events. Uses opportunities wisely to promote the bank and to develop new business.
- Actively manage compliance with applicable regulations/policy and procedures.
- Monitor, research, analyze and report all applicable data analytics.
- Assist customers with Personal and car loans.
- Assist Customers with Home Equity applications.
- Manage Business customer portfolios, Business loans and Business Accounts.
Banking Center Manager / Vice President
Bank of America
01.2014 - 12.2019
- Manage and develop employees. Routinely coach, lead and hold associate accountable for achieving sales, service and operational results. Perform employee assessments, create effective schedules, and assist with growing and developing associates in preparation for career advancement.
- Lead Ghent Banking Center to achieve 100% of the Virtual Operations for Quarter 3, 2014.
- Lead Ghent Banking center to 111% of goal for overall center Dashboard Quarter 3, 2014.
- Lead Ghent Banking Center to 100% in operations for Quarter 1, 2015.
- Lead Ghent Financial Center to 100% in Operations for Quarter 1, 2017.
- Lead Ghent Financial Center to 100% in sales for Quarter 1 2017.
- Lead Ghent Financial Center to 102% in sales Quarter 4, 2017.
- Lead Ghent Financial Center to 105% in sales Quarter 1, 2018.
Banking Center Manager / Vice President
Bank of America
01.2014 - 12.2019
- Manage and develop employees. Routinely coach, lead and hold associate accountable for achieving sales, service and operational results. Perform employee assessments, create effective schedules, and assist with growing and developing associates in preparation for career advancement.
- Lead Ghent Banking Center to achieve 100% of the Virtual Operations for Quarter 3, 2014.
- Lead Ghent Banking center to 111% of goal for overall center Dashboard Quarter 3, 2014.
- Lead Ghent Banking Center to 100% in operations for Quarter 1, 2015.
- Lead Ghent Financial Center to 100% in Operations for Quarter 1, 2017.
- Lead Ghent Financial Center to 100% in sales for Quarter 1 2017.
- Lead Ghent Financial Center to 102% in sales Quarter 4, 2017.
- Lead Ghent Financial Center to 105% in sales Quarter 1, 2018.
Proficiency Coach Team Manager/ Vice President
Bank of America
01.2012 - 12.2013
- Supported the Case Management Servicing Default function.
- Supervised appropriate curing actions that ensure compliance with Federal Laws and guidelines in order to minimize losses and legal concerns. Supervises the execution of transactions and responses to customers, investor, or 3rd party related inquires.
- First level of management, supervising day-to-day activities of a team of Proficiency Coach Case Management associates. Requires the understanding and utilization of appropriate options for borrowers, such as Collections, Repayment plans, Special Forbearance, Modifications, Short Sales, and/or Foreclosure. Has in-depth understanding of governing rules and regulations and the implication of processes on other groups within the department and other divisions in the firm.
- Coached lead and developed Proficiency Coaches to lead teams of 9-30 associates on Loan Loss Mitigation/Mortgage Default Servicing.
- Developed Proficiency Coaches to be ranked in the top 5 of the Line of Business Default Servicing Complaint Resolution, during 3rd and 4th quarter of 2013.
Proficiency Coach Team Manager/ Vice President
Bank of America
01.2012 - 12.2013
- Supported the Case Management Servicing Default function.
- Supervised appropriate curing actions that ensure compliance with Federal Laws and guidelines in order to minimize losses and legal concerns. Supervises the execution of transactions and responses to customers, investor, or 3rd party related inquires.
- First level of management, supervising day-to-day activities of a team of Proficiency Coach Case Management associates. Requires the understanding and utilization of appropriate options for borrowers, such as Collections, Repayment plans, Special Forbearance, Modifications, Short Sales, and/or Foreclosure. Has in-depth understanding of governing rules and regulations and the implication of processes on other groups within the department and other divisions in the firm.
- Coached lead and developed Proficiency Coaches to lead teams of 9-30 associates on Loan Loss Mitigation/Mortgage Default Servicing.
- Developed Proficiency Coaches to be ranked in the top 5 of the Line of Business Default Servicing Complaint Resolution, during 3rd and 4th quarter of 2013.
Banking Center Manager /Vice President
Bank of America
01.2001 - 12.2012
- Manage and develop employees. Routinely coach, lead and hold associate accountable for achieving sales, service and operational results. Perform employee assessments, create effective schedules, and assist with growing and developing associates in preparation for career advancement.
- Received a score of Excellent on the first quarter 2012 operations audit.
- Lead the Market is sales goals at 122% for the 2011 year.
- Consistently meet or exceeded assigned sales and service goals. Under my leadership the Suffolk Banking Center received exceptional audit ratings consecutively.
- Developed and implemented new sales, service and retention business plans, to include calling on customers and prospects while enhancing bank’s image in the community.
- Utilized key partnerships across lines of business to maximize sales and deepen customer relationships and market profitability.
- Lead Western Virginia banking centers as well as a cluster leader for Outbound Calling.
- Represent bank of America in the community by being selected as chair for United Way (2008), and Captain for American Cancer Society Relay for Life team (2003-2010).
- Western Virginia Project manager for Bank of America 2009 Online Banking initiative (Project RIO).
- Consumer Market Executive selection in 2009 to participate in the Regional Development Program.
Banking Center Manager /Vice President
Bank of America
01.2001 - 12.2012
- Manage and develop employees. Routinely coach, lead and hold associate accountable for achieving sales, service and operational results. Perform employee assessments, create effective schedules, and assist with growing and developing associates in preparation for career advancement.
- Received a score of Excellent on the first quarter 2012 operations audit.
- Lead the Market is sales goals at 122% for the 2011 year.
- Consistently meet or exceeded assigned sales and service goals. Under my leadership the Suffolk Banking Center received exceptional audit ratings consecutively.
- Developed and implemented new sales, service and retention business plans, to include calling on customers and prospects while enhancing bank’s image in the community.
- Utilized key partnerships across lines of business to maximize sales and deepen customer relationships and market profitability.
- Lead Western Virginia banking centers as well as a cluster leader for Outbound Calling.
- Represent bank of America in the community by being selected as chair for United Way (2008), and Captain for American Cancer Society Relay for Life team (2003-2010).
- Western Virginia Project manager for Bank of America 2009 Online Banking initiative (Project RIO).
- Consumer Market Executive selection in 2009 to participate in the Regional Development Program.
Education
BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION/MANAGEMENT
Elizabeth City State University
Elizabeth City, North Carolina01.1990
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
Core Leadership Qualifications
- Successfully managed employees drive for successful growth
- Effectively prioritized projects and lead them to completion
- Acts with Integrity and courtesy
- Analytical Thinker
- Takes Personal Initiative
- Demonstrate Enterprise Thinking
Personal Information
Title: Bank Manager / Vice President
Timeline
Bank Manager / Vice President
Wells Fargo
05.2023 - Current
Bank Manager / Vice President
Wells Fargo
05.2023 - Current
Bank Manager / Vice President
Old Point National Bank
01.2019 - 04.2023
Bank Manager / Vice President
Old Point National Bank
01.2019 - 04.2023
Banking Center Manager / Vice President
Bank of America
01.2014 - 12.2019
Banking Center Manager / Vice President
Bank of America
01.2014 - 12.2019
Proficiency Coach Team Manager/ Vice President
Bank of America
01.2012 - 12.2013
Proficiency Coach Team Manager/ Vice President
Bank of America
01.2012 - 12.2013
Banking Center Manager /Vice President
Bank of America
01.2001 - 12.2012
Banking Center Manager /Vice President
Bank of America
01.2001 - 12.2012
BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION/MANAGEMENT
Elizabeth City State University