Laniya Minor
Fredericksburg
Summary
Licensed Insurance Representative with extensive experience in the insurance industry. Proven track record of providing exceptional customer service, handling client interactions, and offering tailored insurance solutions. Skilled in understanding and addressing client needs, with a strong focus on maintaining and growing client relationships. Adept at risk advising clients to help them make informed decisions about their coverage options and ensuring they have the best protection for their needs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Insurance Specialist
State Farm
07.2022 - Current
- Answered phones promptly and directed incoming calls to the correct offices.
- Adapted selling strategies based on individual client needs and preferences while maintaining compliance with state regulations.
- Educated clients on various insurance products, empowering them to make informed decisions that suit their needs.
- Increased policy sales by developing and maintaining strong relationships with clients.
- Reviewed customer needs and financial means.
- Utilized technology platforms effectively to manage client information, track sales activities, and optimize lead-generation efforts.
- Boosted client retention rates by providing exceptional customer service and addressing concerns promptly.
- Maintained a high level of confidentiality when handling sensitive client information.
- Enhanced office organization by maintaining updated client files and records.
Cashier
Marshalls
02.2022 - 07.2022
- Operated cash register for cash, check, and credit card transactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, and refunds, and resolved transaction issues.
- Developed strong rapport with regular customers through friendly interactions and personalized service.
Credit Card Customer Service Representative
Alorica
08.2021 - 02.2022
- Enhanced customer satisfaction by efficiently addressing and resolving credit card issues.
- Worked with customers to answer questions, resolve disputes, and research discrepancies.
- Investigated and resolved customer inquiries and complaints quickly with exceptional professionalism and enthusiasm.
Sales Representative
Bath and Body Works
08.2020 - 08.2021
- Increased sales by offering advice on purchases and promoting additional products.
- Collaborated with team members to achieve collective sales goals and deliver outstanding customer service experiences.
- Assisted customers in navigating the store layout, efficiently locating desired products for prompt purchasing decisions.
- Handled complex transactions, including returns and exchanges, with efficiency and accuracy to maintain customer satisfaction.
Education
Associate of Science - Business Administration
Germanna Community College
Fredericksburg, VA12-2025
High School Diploma -
Massaponax High School
Fredericksburg, VA05-2020
Skills
- Documentation skills
- Account Management
- Goal-Oriented
- Software Development
- Time Management
- Excellent Communication
- Computer Skills
- Exceptional customer service
- Policy Knowledge
- New Client Acquisition
Certification
Personal Lines Insurance License
Timeline
Insurance Specialist
State Farm
07.2022 - Current
Cashier
Marshalls
02.2022 - 07.2022
Credit Card Customer Service Representative
Alorica
08.2021 - 02.2022
Sales Representative
Bath and Body Works
08.2020 - 08.2021
Associate of Science - Business Administration
Germanna Community College
High School Diploma -
Massaponax High School
Similar Profiles
ALBERTO ESCOBAR RUIZALBERTO ESCOBAR RUIZ
Claim Specialist; and Producer at State Farm Corporate & State Farm AgencyClaim Specialist; and Producer at State Farm Corporate & State Farm Agency
Bethany GandyBethany Gandy
Insurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State FarmInsurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State Farm
Andrew BonczkowskiAndrew Bonczkowski
Catastrophe Claims Adjuster at State FarmCatastrophe Claims Adjuster at State Farm