Lanre Rotimi
Ashburn
Summary
Experienced and reliable customer service officer with extensive experience providing assistance in a busy call center setting. Dedicated to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create relationships with callers.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Onesupport
09.2020 - 08.2022
- Answer Customer Service based calls.
- Handled reservations.
- Resolved customer issues
- Worked in the inbound call center.
- troubleshooting applications
- Collected and documented notes on calls.
Guest Experience Ambassador
La Quinta
06.2016 - 09.2020
- Customer Service.
- Check- ins and Check- outs
- Account receivable experience
- Rooms sold reconciliations
Education
Bachelor of Science - Management Information Systems
University of Houston - Downtown
Houston, TX04.2025
Skills
- Data entry and maintenance
- Customer account management
- Complaint resolution
- MS Office
- Multiline phone etiquette
- Communication
- Attention to detail
- NiteVision
- Technical Support
- Troubleshooting
Timeline
Customer Service Representative
Onesupport
09.2020 - 08.2022
Guest Experience Ambassador
La Quinta
06.2016 - 09.2020
Bachelor of Science - Management Information Systems
University of Houston - Downtown
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