LaQuandra Cox
Henrico
Summary
Dedicated professional with experience in loss mitigation and mortgage processing. Strong capabilities in requirements analysis, test documentation, and cross-browser testing. Committed to enhancing operational efficiency and ensuring compliance with banking regulations.
Overview
15
15
years of professional experience
Work History
Loss Mitigation QA Specialist
Citizens Bank
Glen Allen, VA
01.2024 - Current
- Executed comprehensive test plans to ensure software quality and compliance with banking regulations.
- Collaborated with development teams to identify and resolve defects in a timely manner.
- Utilized automated testing tools to enhance testing efficiency and accuracy.
- Conducted thorough regression testing to validate system updates and enhancements.
Mortgage Loan Processor
Bank of America
Richmond
12.2019 - 10.2023
- Reviewed and analyzed loan applications to ensure compliance with regulatory requirements.
- Coordinated communication between borrowers and lenders to facilitate timely processing of loans.
- Managed documentation flow, verifying accuracy and completeness of financial records.
- Streamlined processes for loan approval, reducing turnaround time and improving customer satisfaction.
Home Preservation Specialist/Loss Mitigation Specialist
Wells Fargo
Remote
04.2014 - 11.2019
- Conducted comprehensive property inspections to assess preservation needs and ensure compliance with industry standards.
- Coordinated with vendors to facilitate timely repairs and maintenance on distressed properties.
- Implemented cost-effective preservation strategies to enhance property value and marketability.
- Developed and maintained detailed reports documenting property conditions, repair status, and project timelines.
Customer Service Representative Card Services
Captial One Bank
Glen Allen, VA
06.2011 - 02.2014
- Resolved customer inquiries through various channels, ensuring high satisfaction levels.
- Assisted in training new team members on company policies and procedures.
- Developed and maintained strong relationships with customers to foster loyalty.
- Implemented process improvements that enhanced response times for service requests.
Education
Bachelor - Human Resources Management
University of Richmond
Richmond, VA12-2029
High School Diploma -
Cloverhill High School
06-2010
Skills
- Collaboration and communication
- Cross-browser testing
- Requirements analysis
- Test documentation creation
Timeline
Loss Mitigation QA Specialist
Citizens Bank
01.2024 - Current
Mortgage Loan Processor
Bank of America
12.2019 - 10.2023
Home Preservation Specialist/Loss Mitigation Specialist
Wells Fargo
04.2014 - 11.2019
Customer Service Representative Card Services
Captial One Bank
06.2011 - 02.2014
Bachelor - Human Resources Management
University of Richmond
High School Diploma -
Cloverhill High School