Larrie Crenshaw
Fredericksburg,Va
Summary
Experienced Customer Support Specialist with 9 years in diverse roles, delivering exceptional service and driving revenue growth. Proven success in managing customer inquiries, resolving issues, and fostering long-term relationships, resulting in high satisfaction and retention rates. Skilled in sales leadership, strategic planning, and team development, with a track record of exceeding targets and optimizing operational processes. Certified in occupational safety, environmental protection, and defensive driving, ensuring compliance and promoting safety across various industries. Proficient in Microsoft Office Suite and experienced in stock management, order processing, and service delivery.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pest Control Technician
Ecoshield Pest Solutions
03.2022 - 05.2025
- Conducted thorough inspections and assessments to identify pest issues, recommending tailored treatment plans that increased customer satisfaction and retention. Successfully sold additional pest control services and products, achieving a 15% increase in sales revenue through effective communication and relationship-building. Utilized knowledge of pest biology and control methods to educate clients on prevention strategies, enhancing customer trust and promoting long-term solutions. Maintained accurate records of treatments and customer interactions, ensuring compliance with industry regulations and contributing to streamlined operational processes.
FedEx Delivery Driver
FedEx Ground
04.2020 - 04.2022
- Successfully delivered packages on time and in excellent condition, maintaining a 99% on-time delivery rate while adhering to safety and company protocols. Developed strong customer relationships by providing exceptional service and effectively resolving delivery issues, contributing to a positive company reputation.
Customer Service Representative
Gatestone co
07.2018 - 03.2020
- Supported team operations daily, assisting with supervisor calls and helping colleagues with questions. Managed both outbound and inbound calls, resolving service and billing issues by reviewing account histories. Maintained revenue by exploring all options before issuing refunds, handling an average of 45 inquiries weekly. Built strong customer relationships through product knowledge, achieving high satisfaction and retention ratings. Provided feedback to improve CSR performance and assisted leadership with reports and decision-making.
Sales Lead Manager
Alorica
07.2016 - 07.2018
- Developed and implemented strategic lead generation campaigns, resulting in an increase in qualified leads and improved conversion rates. Led a high-performing sales team, providing coaching and support to achieve monthly and quarterly sales targets, while fostering a collaborative and motivated work environment. Analyzed market trends and customer data to identify growth opportunities, optimizing sales processes and enhancing customer engagement strategies.
Education
High school diploma - undefined
James Monroe High School
Fredericksburg, USA01.2015
Skills
- CompTIA Security
- Customer Service and Support
- Data Entry Skills
- Network security
- Data security
- Access control
- AWS
- Salesforce
- Mobile security
- Information security management
- Firewall
- Customer Account Management
- Order Management and Processing
- Telephone Call Reception Management
- Risk Management: Corrective and Preventive Action Coordinator
- Microsoft Office Suite
- Contract Management
Certification
- Occupational Safety and Health Certified, Heavy Equipment Certified, Certified in defensive driving, Certified in hazardous materials handling
- CompTIA Security+
- Register pest technician States VA-MD
Languages
English
Interests
Music Engineering, DJ, Community Volunteering
CUST
- Finicial and Stock Auditing
- Internal Accounting Controls
Timeline
Pest Control Technician
Ecoshield Pest Solutions
03.2022 - 05.2025
FedEx Delivery Driver
FedEx Ground
04.2020 - 04.2022
Customer Service Representative
Gatestone co
07.2018 - 03.2020
Sales Lead Manager
Alorica
07.2016 - 07.2018
High school diploma - undefined
James Monroe High School