Larry Minor
Woodbridge,VA
Summary
Organized Order Clerk demonstrates strong communication skills with commitment to exceeding client expectations. Dedicated to consistent accuracy and proficiency when performing routine tasks and utilizes problem-solving abilities to formulate solutions to complex issues.
Overview
1
1
year of professional experience
Work History
E-Commerce Associate
Goodwill Industries
06.2024 - Current
- Managed a high volume of incoming customer calls and emails, consistently meeting or exceeding response time targets
- Provided exceptional customer service to online shoppers, addressing inquiries and resolving issues in a timely manner
- Resolved escalated customer complaints by investigating the issue, identifying root causes, and implementing effective solutions
- Collaborated with cross-functional teams including warehouse staff and logistics partners to facilitate returns and exchanges for customers
Cashier/Customer Service
The Home Depot
05.2024 - 07.2024
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
Education
GED -
Skills
- Microsoft Office
- Cashiering
- Customer Service
- Microsoft Excel
- Filing
- Merchandising
- Microsoft Powerpoint
- Cash Handling
- Microsoft Outlook
- Microsoft Word
- E-Commerce
- Payment processing
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
E-Commerce Associate
Goodwill Industries
06.2024 - Current
Cashier/Customer Service
The Home Depot
05.2024 - 07.2024
GED -
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