Self-motivated professional specializing in surgery scheduling and patient coordination. Known for strong detail-oriented skills and effective communication, contributing to high-quality patient care and compliance with HIPAA regulations.
Overview
10
10
years of professional experience
Work History
Surgery Scheduling Coordinator
Carilion Clinic Dental Care
Roanoke, VA
02.2024 - Current
Utilized scheduling software to maintain accurate records of surgical procedures.
Ensure that all patients have acquired a medical clearance before their surgery and obtain records to prove medical clearance.
Managed logistics for surgeries, aligning with specialty providers for optimal patient care.
Orchestrated scheduling and logistics for surgeries to ensure seamless communication among patients, group homes, and caregivers.
Coordinated urgent patient appointments and managed doctors' waitlist to optimize patient flow and care delivery.
Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
Supported patient interactions regarding appointment confirmations and reminders.
Maintained confidentiality and compliance with HIPAA regulations while handling sensitive patient information and documentation.
Waitress/bartender
Texas Roadhouse
Roanoke, VA
08.2021 - 12.2024
Delivered exceptional customer service in fast-paced dining environment.
Managed multiple tables efficiently while maintaining high-quality service standards.
Collaborated with kitchen staff to ensure timely food preparation and delivery.
Processed customer orders accurately using point-of-sale systems.
Assisted in training new staff on menu items and service protocols.
Resolved customer inquiries and complaints with professionalism and empathy.
Maintained cleanliness and organization of dining area to enhance guest experience.
Patient Care Technician
Carilion Roanoke Memorial Hospital
Roanoke, VA
08.2022 - 05.2023
Assisted nursing staff with patient care routines and daily activities.
Monitored vital signs and reported changes to medical team promptly.
Maintained accurate patient records and updated documentation as needed.
Supported infection control protocols by ensuring sanitary practices throughout the unit.
Enhanced patient satisfaction by providing compassionate and attentive care.
Waitress
Fishers Resturant
Bedford, Va
06.2020 - 08.2021
Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Maintained cash drawer and took credit card payments.
completed end of shift duties like sweeping, mopping, etc.
Medical Assistant
Carilion Clinic Obstetrics and Gynecology
Roanoke, VA
10.2015 - 04.2020
Assisted physicians during examinations, fostering a supportive environment for patients.
Cross trained with front office to help assist with checking in and checking out patients.
Mentored junior staff on best practices for patient care and clinical procedures.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Collected patients vitals and communicated results with providers.
Performed blood draws and packaged specimens to be sent to lab for testing.
Managed quality control logs and lab equipment maintenance.