Summary

Overview

Work History

Education

Skills

Affiliations

Accomplishments

Certification

LASALLE WILLIAMS

References

Timeline

Lasalle Williams

Portsmouth

Summary

Dynamic professional with extensive experience in customer service and team leadership at McDonald's. Proven ability to enhance customer satisfaction through effective conflict resolution and strategic planning. Skilled in vehicle operation and safety management, ensuring compliance with regulations while maintaining a clean driving record. Committed to fostering positive relationships and delivering exceptional service.

Overview

years of professional experience

Certification

Work History

Driver

hamption roads trasit

Norfolk

05.2023 - 02.2025

Maintained safe driving habits to protect property and general public on roadways.
Completed appropriate inspection paperwork and reported results to supervisors.
Adhered to all traffic laws including speed limits, stop signs, signals.
Stayed current on local events and activities affecting transit services in the area.
Kept bus orderly with strong control over passenger behaviors.
Adhered to strict time requirements for bus route scheduling and reported delays to dispatch.
Assisted customers in locating information about destinations or connecting routes.
Facilitated smooth passenger loading and unloading at designated route stops.
Reported any mechanical problems or incidents that occurred during transit operations.
Resolved conflicts between passengers in a professional manner when necessary.
Monitored passengers to ensure they followed safety regulations and paid fares.
Reported major accidents, emergencies and suspicious incidents to supervisors.
Maintained professional demeanor when dealing with difficult customers or situations.
Managed time effectively by arriving at stops on schedule according to route times.
Enforced passenger rules and regulations while providing courteous service.
Reported delays or accidents.
Communicated frequently with dispatchers regarding locations, routes and traffic conditions.
Provided assistance to elderly or disabled passengers with their transportation needs.
Conducted pre-trip inspections of the bus to ensure it was safe for operation.
Planned efficient routes and adjusted strategies based on current weather and traffic information.
Cleaned and sanitized bus interiors to lessen germ spread.
Maintained vehicle safety by monitoring, instructing and correcting passengers.
Inspected vehicles and checked gas, oil and water levels prior to departure.
Used GPS navigation to follow routes and avoid potential construction or traffic delays.
Deescalated verbal altercations and fights between passengers.
Delivered announcements over the public address system regarding route changes or delays.
Greeted guests, helped customers enter and exit shuttle and loaded and unloaded luggage.
Parked vehicles at loading areas to board passengers.
Upheld strict DOT reporting records for trips, vehicles and notable incidents.
Advised passengers to be seated and orderly while on vehicles.
Assisted passengers in loading wheelchairs or other mobility aids.
Handled passenger emergencies or disruptions.
Completed daily paperwork such as log books, maintenance reports, incident reports.
Kept an eye out for suspicious activity or unattended items on board the bus.
Utilized lifts and ramps to help handicapped passengers board shuttles.

Manager

McDonald's

VA BEACH

01.2000 - 07.2022

Enhanced customer satisfaction through the development of a customer service excellence program.
Directed recruitment, hiring, and training of new staff members.
Led a team of XX employees, ensuring high productivity and excellent customer service.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Reviewed completed work to verify consistency, quality, and conformance.
Provided leadership during times of organizational change or crisis situations.
Scheduled interviews for potential candidates and conducted reference checks prior to hire.
Delegated work to staff, setting priorities and goals.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Resolved customer complaints and issues promptly, maintaining a positive brand image.
Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Coached, mentored and trained team members in order to improve their job performance.

CASHER

Walmart

VA BEACH

01.2002 - 03.2004

Ensured compliance with all safety regulations within the store environment.
Accepted cash and credit card payments, issued receipts and provided change.
Answered customers' questions and provided information on store procedures or policies.
Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Checked personal identifications during alcohol and tobacco sales.
Answered phone calls to assist customers with questions and orders.
Greeted customers promptly and responded to questions.
Processed sales transactions to prevent long customer wait times.
Helped with purchases and signed customers up for rewards program.
Operated cash register or POS system to receive payment by cash, check and credit card.
Provided excellent customer service while promoting loyalty programs to increase sales potential.
Processed credit card, cash, and check payments, ensuring all transactions were accurate.
Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Issued receipts, refunds, credits or change due to customers.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Answered customer questions and provided store information.

Education

High School Diploma -

BAYSIDE HIGH

Virginia Beach, VA

08-2022

Skills

Vehicle operation
Traffic law adherence
Route planning
Passenger safety
Daily vehicle inspection
Conflict resolution
Time management
Customer service
GPS navigation
Communication skills
Emergency response
Team collaboration
Report writing
Professional demeanor
Passenger assistance
Vehicle inspection
City and non-city driving
Friendly and outgoing
Safety management
Safety protocols
Valid Driver's license
Route logs
Schedule management
Passenger transportation
Passenger support
Clean driving record
Accident prevention
Attention to detail
Map reading
Commercial driving
Patience and tact
Flexible schedule
DOT compliance
Business management
Verbal and written communication
Strategic planning
Relationship building
Appointment scheduling
Safe driving practices
CDL license
Team building
Team leadership
Crisis management
Financial management
Policy and procedure development
Performance management
Employee onboarding

Schedule preparation
Coaching and mentoring
Shift scheduling
Cash handling
Payment processing
Sales transactions
Point of sale systems
Problem solving
Sales promotion
Purchase assistance
POS systems
Data entry
Cash register operation
Online orders preparation
Order taking
Reports and documents
Credit card processing
Order verification
Guest inquiries
Cash register systems
Staff mentoring
Gift card handling
Staff training
Hospitality and accommodation
Payment posting
Identification checks
Time management skills
Checkout monitoring
Effective communication
Refunds processing
Customer engagement
Training and mentoring
Complaint handling
Service upselling
Multi-line telephone operations
Calm demeanor
Receiving support
POS systems expert
Lead generation
Stress management
Courteous demeanor
Customer assistance
Point-of-sale system
Inventory management
Upselling strategies
Cash register management

Affiliations

CHURCH
LYFTH DRIVER
CHOIR
TRAVEL

Accomplishments

CDL
GOOD WORK AWARD
MANGER AWARD

Certification