Lashae Johnson
Richmond
Summary
Adept at document management and renowned for exceptional customer service, I enhanced office efficiency at Capstone Lo by streamlining filing systems and significantly improving document accessibility. My proactive approach and ability to maintain high satisfaction ratings across roles, including a stint at Amazon, underscore my capability to meet and exceed employer expectations.
Overview
4
4
years of professional experience
Work History
Clerical Worker
Capstone Lo
12.2024 - Current
- Completed clerical tasks such as filing, copying, and distributing mail.
- Executed record filing system to improve document organization and management.
- Maintained strict confidentiality when handling sensitive information, adhering to company policies regarding privacy protection.
- Improved office efficiency by streamlining filing systems and organizing document storage.
- Provided valuable support during audits by ensuring all documentation was well-organized and easily accessible.
- Maintained inventory of office supplies, placing timely orders to prevent shortages and reduce downtime.
Grocery Shopper
Amazon
06.2021 - 11.2024
- Ensured proper storage of perishable items during transportation, minimizing spoilage or damage risks.
- Maintained an organized and systematic approach to shopping, resulting in fewer errors and higher accuracy.
- Enhanced customer satisfaction by efficiently fulfilling grocery orders and ensuring product quality.
- Prioritized order processing based on urgency, optimizing workflow to accommodate same-day deliveries.
Mail Handler
United States Marine Corps
08.2023 - 04.2024
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained a clean and organized workspace to facilitate efficient mail handling processes.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Maximized workplace safety with proper handling techniques for heavy or oversized packages.
- Balanced workload effectively during peak seasons to ensure consistent service levels despite increased volume demands.
Associate
Fas Mart
09.2023 - 01.2024
- Streamlined documentation processes to support accurate record-keeping.
- Analyzed customer feedback to identify areas for service improvement.
- Conducted market research for informed decision-making in product development.
- Implemented inventory management strategies to optimize stock levels.
- Facilitated smooth onboarding process by coordinating training schedules and resources.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Online Personal Shopper
Walmart
07.2022 - 04.2023
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
Cashier
Wendys Fast Food
06.2021 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
GED -
Adult Learning Center
Richmond, VASkills
- Document management
- Typing speed
- Filing systems
- Basic accounting
- File organization
- Data entry
- Payment processing
- Customer service
- Multi-line phone proficiency
- Appointment scheduling
- Office management
Accomplishments
- Successfully resolved Number customer issues per Time period.
- Completed payroll for staff of Number direct reports.
- Developed and implemented Procedure description, which resulted in increased company efficiency and productivity.
- Managed daily schedules and sales leads for Number senior and junior loan officers.
- Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
Timeline
Clerical Worker
Capstone Lo
12.2024 - Current
Associate
Fas Mart
09.2023 - 01.2024
Mail Handler
United States Marine Corps
08.2023 - 04.2024
Online Personal Shopper
Walmart
07.2022 - 04.2023
Grocery Shopper
Amazon
06.2021 - 11.2024
Cashier
Wendys Fast Food
06.2021 - 01.2023
GED -
Adult Learning Center
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