Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Lashala Jones

Virginia Beach

Summary

I’m a versatile and hands-on professional with a dynamic career path that spans customer service, logistics, hospitality, manufacturing, aviation, and technical maintenance. I began my journey at McDonald’s as a cashier, where I learned the importance of efficiency, teamwork, and delivering a great customer experience.

From there, I moved into dispatching, coordinating operations in fast-paced environments and sharpening my communication and organizational skills.

My passion for hospitality led me to work as a barista, where I crafted specialty coffee beverages and created welcoming experiences for guests. I later transitioned into manufacturing as a deburr technician, focusing on precision and quality control in metal finishing.

In aviation, I specialized in maintaining advanced weapon systems, consistently upholding safety standards and operational readiness. I’ve also supported administrative operations, managing schedules and records with accuracy and professionalism.

Most recently, I’ve applied my mechanical and electrical expertise to elevator system diagnostics and repair, ensuring safe and reliable performance. Across every role, I bring adaptability, technical skill, and a commitment to excellence.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Aviation Ordnanceman

US Navy
06.2020 - Current
  • Worked closely with crew members in intense, quickly changing and dangerous environments.
  • Maintained high levels of readiness by participating in regular training exercises simulating real-world combat scenarios involving aviation ordnance usage.
  • Received, inspected, packaged, stored, handled and processed weapon shipments.
  • Expedited mission preparation by assisting in the timely requisition, receipt, and issue of aviation ordnance materials.
  • Increased accuracy in munitions tracking by maintaining detailed records of all ordnance received, stored, issued, and expended.
  • Maintained operations for aviation ordnance shops, armories and storage facilities.
  • Improved team communication by implementing a standardized system for reporting ordnance-related issues during flight operations.
  • Supported successful flight operations by assembling, loading, arming, and securing aircraft munitions according to established procedures.
  • Reduced equipment downtime with proactive maintenance scheduling and timely calibrations.
  • Promoted a culture of continuous improvement by actively participating in and leading departmental meetings focused on process optimization and best practices.
  • Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.
  • Enhanced employee performance by developing and implementing comprehensive training programs.
  • Resolved administrative issues promptly by identifying root causes and implementing effective solutions.
  • Enhanced office efficiency by streamlining administrative processes and implementing time-saving tools.
  • Enhanced Excel proficiency by providing tailored mentoring sessions for individuals and groups.
  • Focused on developing critical thinking skills through problem-solving exercises that required creative use of Excel functions.
  • Evaluated performance metrics of installed elevators regularly, recommending necessary upgrades or modifications as needed.
  • Reviewed blueprints, sketches, or engineering drawings to ensure accuracy before beginning any machining operation.
  • Read and interpreted technical documentation.
  • Inspected, repaired and replaced system components.
  • Reported all elevator mechanism problems with supervisors achieve quick resolutions.
  • Supported facility-wide events by adjusting elevator operations accordingly to accommodate increased foot traffic.
  • Responded to any emergencies as instructed and with utmost efficiency.
  • Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries.
  • Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.

Deburr Technician

Structure Medical
11.2019 - 05.2020
  • Demonstrated expertise in interpreting blueprints, schematics, or other technical drawings to ensure accurate results according to client specifications.
  • Achieved smoother finishes on parts through precise attention to detail while hand-filing and sanding edges.
  • Boosted productivity within the team through efficient use of time-management skills during each project phase.
  • Improved part consistency by following established procedures and specifications during the deburring process.
  • Streamlined workflow by organizing materials, tools, and equipment for easy access during daily tasks.
  • Maintained a clean and safe work environment by adhering to safety protocols and company guidelines.
  • Enhanced production quality by meticulously deburring and inspecting parts for various industries.

Barista

Starbucks
09.2018 - 09.2019
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.

Dispatcher

Security Central
09.2018 - 08.2019
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.

Cashier Team Lead

McDonald's
07.2015 - 09.2018
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Trained team members on cash register operation and cash handling.
  • Increased customer loyalty and retention.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.

Education

High School Diploma -

Mooresville High School
Mooresville, NC

Skills

  • Pneumatic system maintenance
  • Flight line operations
  • HAZMAT handling
  • Shipping and receiving
  • Firearms handling
  • Safety procedures
  • Technical manual interpretation
  • Record keeping
  • Quality assurance inspections
  • Equipment maintenance
  • Precision measurement tools
  • Hydraulic system repair
  • Problem-solving capacity
  • Missile testing
  • HAZMAT training
  • Time management proficiency
  • Safety precautions compliance
  • Ammunition stowing
  • Ammunition loading
  • Bomb rack assembly
  • Countermeasure dispensing systems
  • Work site safety
  • Teamwork and collaboration
  • Attention to detail
  • Multitasking
  • Microsoft outlook, word, and Excel
  • Excel spreadsheet tracking
  • Hardware documentation
  • Fast and accurate typing
  • Fast learner
  • Data entry
  • Forklift training
  • Planning and coordination
  • Public speaking
  • Creative problem solving
  • Hazard identification
  • Forklift operation
  • Basic mechanical aptitude
  • Elevator operation
  • Call center customer service
  • Call center operations
  • Communicating with clients

Accomplishments

  • Supervised team of 32 staff members.
  • Scheduled and executed 79 onsite calibrations and maintained the readiness of 120 line items with zero discrepancies that warranted 100% equipment availability leading to a safe and efficient offload of 1,547 tons of ordnance valued at $749 million dollars.
  • Tracked logged and facilitated GMT trainings of 34 sailors qualifying in three warfighting areas to include 3M management, Damage Control, and 18 Cargo weapons Elevator increasing divisional qualifications by 69%
  • Led 32 Sailors in the corrective and preventative maintenance of 10 Weapons elevators completing over 3300 man hours and improving ships material readiness by 83%
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 54 staff members.
  • Accurately documented and resolved alarm system discrepancies, contributing to enhanced operational efficiency and improved customer satisfaction.
  • Scheduled and coordinated meetings and travel arrangements for 10 managers and supervisors with 100% accuracy
  • Trained two administrative assistants during a period of company expansion to ensure attention to detail and accuracy of work

Certification

  • Licensed Elevator Operator - 2021- Current
  • Licensed Safety Petty Officer - 2024- Current
  • Forklift Operator License - 2022- Current
  • Certified Aviation Ordnanceman, US NAVY - 2020-Current

Timeline

Aviation Ordnanceman

US Navy
06.2020 - Current

Deburr Technician

Structure Medical
11.2019 - 05.2020

Barista

Starbucks
09.2018 - 09.2019

Dispatcher

Security Central
09.2018 - 08.2019

Cashier Team Lead

McDonald's
07.2015 - 09.2018

High School Diploma -

Mooresville High School

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Lashala Jones