LaShaylia Warren
Portsmouth,NV
Summary
Empathetic patient service with 2 years of experience, maintained, organized, and updated patient EHR software plus paper documentation for archiving purposes. Collected co-payments, scanned insurance cards & identification, scanned un proper documentation when reviewing medical records from another practice. Ensured that all calls are monitored and recorded, along with putting in telephone encounters to providers. I also provide support serviced to the intellectual disabled clients assisting with daily activities and personal care with over 13 years of experience, maintaining knowledge of each client's conditions, administering medications, and note any behavioral changes they may have. Abide by all company and state laws and regulations to ensure a safe and secure environment.
Overview
10
10
years of professional experience
Work History
Patient Service Representative
Maryview Medical Center
11.2022 - Current
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Used [Software] to schedule appointments.
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Handled customer service inquiries in person, via telephone and through email.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Verified insurance eligibility and coverage for patients.
- Built and maintained positive working relationships with patients and staff.
- Entered patient demographic and insurance data into electronic medical record system.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Engaged with patients to provide critical information.
- Greeted and assisted patients with check-in procedures.
- Trained new staff on filing, phone etiquette and other office duties.
Direct Support Professional
Serenity Living
08.2017 - 03.2020
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Transported clients to medical and dental appointments to provide support.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Residential Counselor
Southside Grouphomes
04.2016 - 04.2017
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
- Communicated behavior choices to residents by outlining positive and negative consequences of choices.
CNA
Direct Home Health
12.2015 - 03.2017
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
Residential Counselor
Lucas Lodge
06.2016 - 02.2017
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
CNA
Sentara Nursing Center
07.2015 - 11.2015
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Education
No Degree - Phlebotomy Tech Certificate
Medcerts
Online12-2023
No Degree - Clinical Medical Assistant Certificate
Medcerts
Online05-2023
Associate of Science - Health Information Technology
DeVry University
Chicago10-2020
No Degree - CNA
Hampton Roads Nursing School
Portsmouth, VA06-2015
High School Diploma -
IC Norcom High
Portsmouth, VA01-2014
Skills
- Patient greeting
- Appointment confirmation
- Front desk supervision
- Check-in coordination
- Recording histories
- Document filing
- Medical filing
- Insurance verifying
- Electronic health records
- Scheduling appointments
- Typing [number] wpm
- Customer service
- Data entry proficiency
- Patient intake
- Patient confidentiality
- Medical insurance
- Financial needs determination
- Queue management
- Eligibility determination
- Conflict resolution
- Office administration
- Medical terminology
- Appointment scheduling
- Clinical data entry
- Phone etiquette
- Patient follow-up
- Workflow optimization
- Directing callers
- Insurance verification
- Medicaid
- Reception management
- Bookkeeping support
- Data protection
- Medical billing
- Payment collection
- Verbal and written communication
- HIPAA compliance
- Patient education
- Privacy and confidentiality
- Fall protection
- First aid training
- Hazard identification
- Incident reporting
- Personal protective equipment
Timeline
Patient Service Representative
Maryview Medical Center
11.2022 - Current
Direct Support Professional
Serenity Living
08.2017 - 03.2020
Residential Counselor
Lucas Lodge
06.2016 - 02.2017
Residential Counselor
Southside Grouphomes
04.2016 - 04.2017
CNA
Direct Home Health
12.2015 - 03.2017
CNA
Sentara Nursing Center
07.2015 - 11.2015
No Degree - Phlebotomy Tech Certificate
Medcerts
No Degree - Clinical Medical Assistant Certificate
Medcerts
Associate of Science - Health Information Technology
DeVry University
No Degree - CNA
Hampton Roads Nursing School
High School Diploma -
IC Norcom High
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