LaShonda Bivins
Suffolk
Summary
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
2026
2026
years of professional experience
Work History
Administrative Assistant
Sentara Health Systems
Portsmouth, VA
08.2015 - Current
- Coordinated communication between departments, ensuring seamless information flow and collaboration.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Assisted in tracking inventory levels and ordering supplies as needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Process vendor invoices into Coupa payment processing software for approval by Site Director
- Process patient payments and prepare bank deposits.
Certified Nursing Assistant
Riverside Health & Rehabilitation Center
Portsmouth, VA
10.2010 - 09.2015
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Assisted patients with daily living activities to enhance comfort and independence.
- Maintained cleanliness and safety of patient environments according to health regulations.
- Documented patient care activities accurately in electronic health records for continuity of care.
Home Health Aide
Supreme Home Health Services Inc.
Suffolk, VA
2007 - 2010
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Monitored vital signs and reported changes to healthcare professionals for timely interventions.
CUSTOMER SERVICE
West Teleservices
Hampton, VA
04.2002 - 08.2009
- Managed high volume inbound calls, addressing customer inquiries and resolving issues efficiently.
- Provided product information and support, enhancing customer satisfaction through effective communication.
- Escalated complex issues to supervisors, facilitating timely resolution and maintaining service quality standards.
Education
Associate of Applied Science - Administrative Assistance
Tidewater Community College
Norfolk, Virginia, VA12-2020
Skills
- Administrative support
- Microsoft Office Suite
- Office management
- Dedicated team player
- Reception oversight
- Time management
Timeline
Administrative Assistant
Sentara Health Systems
08.2015 - Current
Certified Nursing Assistant
Riverside Health & Rehabilitation Center
10.2010 - 09.2015
CUSTOMER SERVICE
West Teleservices
04.2002 - 08.2009
Home Health Aide
Supreme Home Health Services Inc.
2007 - 2010
Associate of Applied Science - Administrative Assistance
Tidewater Community College