Summary
Overview
Work History
Education
Skills
Custom
Timeline
Generic

Lashorne Lewis

Virginia Beach

Summary

Dynamic healthcare professional with extensive experience at Sentara Healthcare, excelling in clinical data management and regulatory compliance. Proven ability to enhance workflows and optimize patient care through cross-functional collaboration and process improvement. Adept at training staff and managing complex projects, ensuring accuracy and confidentiality in all communications.

Overview

27
27
years of professional experience

Work History

Correspondence Coordinator (Contractor)

Randstad
12.2024 - 06.2025
  • Facilitate patient communication by translating medical correspondence into patients' preferred languages, ensuring clear understanding and supporting equitable access to healthcare information.
  • Maintain organized and accurate records through regular file management, contributing to efficient workflows and compliance with documentation standards.
  • Update and manage communication templates, enhancing consistency and accuracy across patient and provider communications.
  • Collaborate cross-functionally on projects, serving as a reliable team player in both routine and special assignments within healthcare communication initiatives.
  • Support special correspondence initiatives, taking ownership of unique or time-sensitive communication projects that improve patient experience and operational effectiveness.

Care Coordinator Manager (Contractor)

Go Forward, Inc.
09.2021 - 11.2024
  • Manage patient care data, referrals, insurance authorizations, and prescription coordination.
  • Maintain accurate and up-to-date patient records in accordance with regulatory requirements.
  • Oversee medical documentation and ensure timely scheduling and follow-ups across care teams.
  • Collaborate with providers and stakeholders to optimize patient workflows.

Family Caregiver

Lewis Family
Norfolk
11.2012 - 01.2014
  • Managed full-time care responsibilities during a family medical crisis, providing end-of-life support.
  • Managed medication schedules and ensured adherence to prescribed regimens.
  • Coordinated transportation for medical appointments and community activities.
  • Communicated effectively with family members about care needs and updates.
  • Maintained a clean and safe living environment for clients at home.
  • Provided daily personal care and assistance with daily living activities.

Healthcare Systems Configuration Specialist

Sentara Healthcare
02.2010 - 11.2012
  • Configured clinical reimbursement systems and contributed to clinical data accuracy.
  • Conducted root-cause analysis to troubleshoot system discrepancies and improve data flow.
  • Created and managed standard deliverables and documentation for clinical systems.

eCare Training Coordinator

Sentara Healthcare
04.2006 - 02.2010
  • Managed Learning Management System (LMS) for clinical and administrative staff.
  • Trained personnel on new healthcare software systems and maintained SOPs.
  • Oversaw consultant onboarding, accounts payables, and travel logistics for clinical teams.

Administrative Secretary, Medical Information Systems

Sentara Healthcare
03.2004 - 04.2006
  • Provided data reporting support, processed payroll and reimbursements, and facilitated communication across departments.

Administrative Secretary

Sentara Healthcare
02.2003 - 03.2004
  • Supported front office operations including billing, scheduling, insurance verification, and transcription.

Provider Configuration Specialist / Market Coordinator

Amerigroup Corporation
04.1998 - 02.2003
  • Processed and maintained provider data and facility information for accurate claims adjudication.
  • Led training for new employees and managed up to six staff in clinical data operations.
  • Authored department manuals and served as liaison for internal and external stakeholders.

Education

MBA - Business Administration (Healthcare)

Southern New Hampshire University
Manchester, NH
05-2015

Bachelor of Science - Visual Communications

Westwood College
Alexandria

Associate Degree - Medical Office Technology

Halifax Community College
Weldon, NC

Skills

  • Clinical Data Management
  • GCP & ICH Guidelines Compliance
  • Electronic Data Capture (EDC) Systems
  • Trial Documentation & Regulatory Support
  • Process Improvement & Workflow Optimization
  • Provider Data Configuration
  • Cross-functional Team Collaboration
  • Insurance Verification & Pre-Authorization
  • Attention to Detail & Confidentiality
  • Data management
  • Project management
  • Regulatory compliance
  • Healthcare documentation
  • Team collaboration
  • Software training
  • Medical scheduling
  • Work Planning and Prioritization
  • Medical terminology
  • Stakeholder management
  • Vendor coordination

Custom

Additional medical office experience available upon request.

Timeline

Correspondence Coordinator (Contractor)

Randstad
12.2024 - 06.2025

Care Coordinator Manager (Contractor)

Go Forward, Inc.
09.2021 - 11.2024

Family Caregiver

Lewis Family
11.2012 - 01.2014

Healthcare Systems Configuration Specialist

Sentara Healthcare
02.2010 - 11.2012

eCare Training Coordinator

Sentara Healthcare
04.2006 - 02.2010

Administrative Secretary, Medical Information Systems

Sentara Healthcare
03.2004 - 04.2006

Administrative Secretary

Sentara Healthcare
02.2003 - 03.2004

Provider Configuration Specialist / Market Coordinator

Amerigroup Corporation
04.1998 - 02.2003

MBA - Business Administration (Healthcare)

Southern New Hampshire University

Bachelor of Science - Visual Communications

Westwood College

Associate Degree - Medical Office Technology

Halifax Community College

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Lashorne Lewis