LaTanya Baudier
Williamsburg
Summary
Results-driven operations leader with a strong background in enhancing productivity and ensuring regulatory compliance across diverse teams. Known for implementing strategic process improvements and fostering a collaborative environment that supports operational efficiency and team performance.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Custodial Services Supervisor
Williamsburg-James City County Public Schools
Williamsburg
01.2022 - Current
- Inspects 18 buildings regularly for cleanliness and compliance with health regulations.
- Ensures compliance with all local health codes pertaining to sanitation practices.
- Provides training to new and existing custodial staff on proper cleaning techniques, use of chemicals, and other related topics.
- Conducts performance evaluations for custodial staff to identify strengths and areas for development.
- Monitors daily performance of staff, delivering feedback and coaching to improve service quality.
- Collaborates with school administration to address maintenance and cleanliness concerns.
- Identifies opportunities for improvement in operational efficiencies within the department.
- Assists HR in recruiting qualified candidates for vacant positions within the custodial services department.
- Maintains inventory of supplies necessary for daily operations, including custodial equipment and cleaning products.
- Maintains accurate records of building service activities and personnel.
- Responds promptly to emergency situations such as water leaks or alarms.
- Reviews timesheets for accuracy and completeness prior to processing payroll.
- Coordinates repairs for damaged equipment in buildings. and replacement of damaged equipment within the buildings.
Director of Operations
Imprint Hospitality
Williamsburg
11.2020 - 01.2022
- Directed daily operations including financial, human resources, inventory control, and customer relations to generate optimal revenue streams for the business.
- Established performance goals and metrics for revenue, P&L, customer service, and customer retention to drive accountability.
- Ensured compliance with company policies and procedures; led guest services, f&b and housekeeping staff training initiatives to maximize productivity.
- Fostered positive work environment through implementation of employee initiatives, performance evaluations, and disciplinary actions.
- Mentored new staff on correct procedures, compliance requirements, and performance strategies.
- Negotiated supplier contracts to secure competitive pricing and optimize procurement value.
- Prepared month-end closing entries for detailed reporting and recordkeeping.
Director of Housekeeping
Imprint Hospitality
Williamsburg
04.2019 - 11.2020
- Supervised and supported housekeeping personnel to enhance service quality and team performance.
- Met budget targets and quality standards by proactively leading team members and monitoring operations.
- Established a hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Created schedules and shift reports to efficiently coordinate housekeeping operations.
- Collaborated with the front desk to respond promptly to guest requests to promote a positive experience.
- Commanded controls over expenses and inventory for optimal budget tracking.
- Conducted staff performance evaluations to assess progress and guide professional development.
Accounting Manager
Caruso Inc.
West Point
04.2018 - 04.2019
- Supervised accounting tasks, which included accounts payable and receivable, general ledger management, and expense reporting oversight.
- Prepared month-end closing entries for detailed reporting and recordkeeping.
- Executed payroll processing for employees, ensuring accuracy and timely distribution of payments.
- Calculated and determined accurate monthly revenues by reconciling and reviewing operations databases and accounting system records.
- Compiled financial, accounting, and auditing reports and tables for cash receipts, expenditures, accounts payable, receivables, and profits and losses.
- Supplied proper annual tax forms including W2, 1099s, and 1095s.
- Maintained annual and monthly budgets.
- Supervised executive and management calendars while allocating tasks to the administrative support team for smooth operational flow.
Executive Housekeeping Manager
LTD Hospitality
Williamsburg
09.2017 - 04.2018
- Delegated tasks, conducted inspections, and resolved housekeeping complaints to enhance guest satisfaction.
- Supervised and trained housekeeping personnel to elevate service quality and team effectiveness.
- Exceeded quality service goals by managing team productivity and workflow to implement continuous improvement.
- Established a hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Developed schedules and shift reports to efficiently coordinate housekeeping operations.
- Reviewed employee performance and devised improvement plans to achieve goals.
- Collaborated with the front desk to respond promptly to guest requests and promote a positive experience.
- Conducted inventory checks for room, front office, and housekeeping supplies to ensure adequate stock levels.
Housekeeping Manager
Great Wolf Lodge Resort
Williamsburg
05.2015 - 09.2017
- Supervised and supported housekeeping personnel to maximize the quality of service and performance.
- Established a hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Reviewed employee performance and devised improvement plans to achieve goals.
- Created schedules, shift reports, and other business documentation to coordinate housekeeping needs.
- Commanded controls over expenses and inventory for optimal budget tracking.
- Inventoried room, front office, and housekeeping supplies and made orders to restock.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
Guest Services Manager
Greatwolf Lodge Resort
Williamsburg
01.2015 - 05.2015
- Created and managed effective strategies for optimizing guest experiences and promoting loyalty.
- Recognized top staff contributors through team meetings and employee appreciation events.
- Checked schedule of events to complete pre-planning and prevent issues.
- Handled guest complaints in the most effective manner possible and offered complimentary services for hardship cases.
- Assisted guests at check-in, providing information on various services within the resort.
- Prepared purchase orders and expense reports.
- Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Night Audit Manager
Great Wolf Lodge Resort
Williamsburg
08.2012 - 01.2015
- Adhered to audit principles, standards, and practices to keep the company in good standing.
- Directed completion of planned audits, assessed records and procedures for accuracy to accomplish objectives, and appraised policies and plans.
- Provided end-of-month audits of the resort for the accounting team.
- Exceeded specific team goals, partnering with accounting to share and implement best practices.
- Reviewed safety, health, and sanitation processes throughout all areas and enforced rules to promote security and safety.
- Orchestrated staff meetings to maintain open communication and quickly address concerns.
- Secured personnel and premises by inspecting buildings, patrolling the property, and monitoring surveillance cameras.
- Documented all security-related concerns and submitted in-depth reports to all management.
Night Auditor
Great Wolf Lodge Resort
Williamsburg
10.2010 - 08.2012
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Reconciled cash drop and credit card transactions, identifying and correcting discrepancies to maintain accurate financial records.
- Executed balance procedures for resort accounts, resolving discrepancies to uphold financial integrity.
- Ran end-of-day computer functions and closed out reports, submitting details to the accounting department for review.
- Coordinated late check-ins, ensuring smooth guest arrivals and sharing information on resort amenities.
- Assisted hotel guests with check-in and out procedures courteously.
- Assisted guests in locating amenities such as gift shops, restaurants, fitness center, waterpark, and spa.
PBX Operator-part Time
Great Wolf Lodge Resort
Williamsburg
03.2009 - 10.2010
- Answered calls with a friendly and polite approach to engage callers and deliver exceptional customer service.
- Provided training and coaching to new PBX operators.
- Updated business phone directory to reflect current employees and other changes.
- Took messages from callers and accurately relayed details to the intended staff.
- Participated in emergency preparation meetings to understand crisis management procedures.
- Saved employees valuable time by logging maintenance requests and overseeing the completion of work.
Catering Manager
Z Dish, Inc.
Virginia Beach
09.2005 - 06.2009
- Scheduled, organized, and led food tastings to facilitate selections and surpass expectations.
- Gathered customer requirements and worked with the catering team in implementing specifications.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Detailed and arranged logistics for conferences and seminars, including travel arrangements and venue reservations.
- Revised and maintained master calendar for client appointments.
Education
Bachelor of Science - Business Management
Western Governors University
Salt Lake City, UT03-2027
Diploma - Medical Assisting
Everest College
Newport News, VA08-2012
Skills
- Operations oversight
- Budget Management
- Records management
- Performance improvements
- Staff Training
- Decision Making
- Sound judgment
- Customer relationship management
- Cost reduction strategies
- Performance metrics tracking
Certification
- MICRO Certified Mold Inspector-Certificate Number:86216
- MICRO Certified Mold Remediation Contractor-Certificate Number:86235
Timeline
Custodial Services Supervisor
Williamsburg-James City County Public Schools
01.2022 - Current
Director of Operations
Imprint Hospitality
11.2020 - 01.2022
Director of Housekeeping
Imprint Hospitality
04.2019 - 11.2020
Accounting Manager
Caruso Inc.
04.2018 - 04.2019
Executive Housekeeping Manager
LTD Hospitality
09.2017 - 04.2018
Housekeeping Manager
Great Wolf Lodge Resort
05.2015 - 09.2017
Guest Services Manager
Greatwolf Lodge Resort
01.2015 - 05.2015
Night Audit Manager
Great Wolf Lodge Resort
08.2012 - 01.2015
Night Auditor
Great Wolf Lodge Resort
10.2010 - 08.2012
PBX Operator-part Time
Great Wolf Lodge Resort
03.2009 - 10.2010
Catering Manager
Z Dish, Inc.
09.2005 - 06.2009
Bachelor of Science - Business Management
Western Governors University
Diploma - Medical Assisting
Everest College