Latanya Nettles
Chesapeake
Summary
Highly accomplished, diligent and hands-on Healthcare Management with over 5 years of experience. A proven leader with a motivational management style and a reputation for planning and organizing extensive events and creating and executing plans. Excellent interpersonal skills, able to establish strong relationships at all levels. Able to solve complex problems and provide comprehensive solutions to adverse situations. Well versed in professional healthcare management, development and operational management.
Overview
19
19
years of professional experience
Work History
Cashier
Pit Stop
01.2017
- Responsible for ringing up sales, bagging items, requesting price checks, honoring coupons, collecting payments and giving appropriate change.
- Responsible for counting the contents of cash register drawer at the end of each shift, maintain receipts, records and withdraws.
- Open and close daily cash drawers. Provide fast, friendly customer service while maintaining accuracy.
- Along with working as a cashier I would restock the coolers, shelves and maintaining the gas station.
Cashier
Pit Stop
01.2017
- Responsible for ringing up sales, bagging items, requesting price checks, honoring coupons, collecting payments and giving appropriate change.
- Responsible for counting the contents of cash register drawer at the end of each shift, maintain receipts, records and withdraws.
- Open and close daily cash drawers. Provide fast, friendly customer service while maintaining accuracy.
- Along with working as a cashier I would restock the coolers, shelves and maintaining the gas station.
Paraprofessional
Suffolk Public Schols
01.2021 - Current
- Assisted students with individualized education plans, promoting engagement and academic success.
- Collaborated with teachers to implement classroom strategies, enhancing learning environments for diverse learners.
- Supported students in daily activities, fostering independence and social skills development.
- Monitored student progress, providing feedback to educators for tailored instructional support.
Fulfillment Associate
Amazon Prime
01.2017 - 08.2018
- Responsible for picking, packing and shipping customers' orders to their addresses in a time-efficient and accurate manner
- Stowing item into bins
- Picking customers' orders
Fulfillment Associate
Amazon Prime
01.2017 - 08.2018
- Responsible for picking, packing and shipping customers' orders to their addresses in a time-efficient and accurate manner
- Stowing item into bins
- Picking customers' orders
Front Desk Agent
Candlewood Suites
01.2017 - 01.2018
- Front desk agent represents the first point of contact with guests and handles all stages of a guests stay.
- Typical day as a hotel front desk agent, involves registering/ booking guests in and out of rooms, while accommodating any special request.
- Take and confirm reservations over phone, email or in person, ensuring no reservation overlaps or hotel-over booking.
- Greet and register in 200 plus room hotel using a Point of Sale (POS) Terminal, memorizing faces and names to ensure personalized service throughout guest stay.
Front Desk Agent
Candlewood Suites
01.2017 - 01.2018
- Front desk agent represents the first point of contact with guests and handles all stages of a guests stay.
- Typical day as a hotel front desk agent, involves registering/ booking guests in and out of rooms, while accommodating any special request.
- Take and confirm reservations over phone, email or in person, ensuring no reservation overlaps or hotel-over booking.
- Greet and register in 200 plus room hotel using a Point of Sale (POS) Terminal, memorizing faces and names to ensure personalized service throughout guest stay.
City Carrier Assistant
USPS
01.2016 - 01.2017
- Deliver and collect mail on foot or by vehicle under varying road weather conditions in a prescribed area, maintains professional and effective public relations with customers and others, requiring a general familiarity with postal laws, regulations, products and geography of the area.
- To deliver packages and mail to businesses and people in towns, cities, and rural routes.
- Set up a route and deliver mail six days a work week on route.
- Place packages and letters in mailbox and secure with mail box flap.
- Secure many envelopes or parcels with rubber bands.
- Retrieve outgoing mail from boxes.
- Take packages or letters to business and give to individual.
- Ensure people sign off receipt of packages arrange mail delivery sequence.
City Carrier Assistant
USPS
01.2016 - 01.2017
- Deliver and collect mail on foot or by vehicle under varying road weather conditions in a prescribed area, maintains professional and effective public relations with customers and others, requiring a general familiarity with postal laws, regulations, products and geography of the area.
- To deliver packages and mail to businesses and people in towns, cities, and rural routes.
- Set up a route and deliver mail six days a work week on route.
- Place packages and letters in mailbox and secure with mail box flap.
- Secure many envelopes or parcels with rubber bands.
- Retrieve outgoing mail from boxes.
- Take packages or letters to business and give to individual.
- Ensure people sign off receipt of packages arrange mail delivery sequence.
Medical Administrative Assistant
Gloucester Mathews Clinic
01.2010 - 01.2011
- Responsible for a wide range of tasks to ensure the office they are managing functions smoothly.
- These tasks can vary locations but typically include, Checking patients in at the front desk. Answering the phone checking in patients.
- Accurately schedule and monitor appointments.
- Maintaining medical records of the patients.
- Bookkeeping and maintaining other office records aside from patients' records.
- Handling medical billing and claims.
- Preparing correspondence on behalf of staff, doctors and facility.
Medical Administrative Assistant
Gloucester Mathews Clinic
01.2010 - 01.2011
- Responsible for a wide range of tasks to ensure the office they are managing functions smoothly.
- These tasks can vary locations but typically include, Checking patients in at the front desk. Answering the phone checking in patients.
- Accurately schedule and monitor appointments.
- Maintaining medical records of the patients.
- Bookkeeping and maintaining other office records aside from patients' records.
- Handling medical billing and claims.
- Preparing correspondence on behalf of staff, doctors and facility.
Customer Service Representative
West Telemarketing
01.2006 - 01.2007
- Resolve customer complaints via phone, email mail, or social media.
- Use telephones to reach out to customers and verify account information, Greet customers warmly and ascertain problems or reason for calling.
- Assist with placement of orders, refunds, or exchanges.
- Answering customer telephone calls regarding existing accounts.
- Respond to questions and concerns about service, and escalate calls appropriately.
- Consult customers on options for service packages or options.
- Upgrade service and offer additional service packages option.
- Consistently improve customer's satisfaction through expert resolution of conflicts issues, and concerns.
Customer Service Representative
West Telemarketing
01.2006 - 01.2007
- Resolve customer complaints via phone, email mail, or social media.
- Use telephones to reach out to customers and verify account information, Greet customers warmly and ascertain problems or reason for calling.
- Assist with placement of orders, refunds, or exchanges.
- Answering customer telephone calls regarding existing accounts.
- Respond to questions and concerns about service, and escalate calls appropriately.
- Consult customers on options for service packages or options.
- Upgrade service and offer additional service packages option.
- Consistently improve customer's satisfaction through expert resolution of conflicts issues, and concerns.
Education
Bachelors - Healthcare Management
Colorado Technical University
Associates - Medical Administrative Assistant
Everest College
Master of Arts - Education Special Education
Grand Canyon University
Phoenix, AZ10-2026
Skills
- Exceptional Organizational and Technical Skills
- Efficient and Productive
- Excellent Management Techniques
- Able to Prioritize
- Organized and a Strong Delegator
- Strong Work Ethic
- Goal Oriented and Driven
- Adaptability
- Collaboration and Leadership
- Relationship Building
- Conflict Resolution
- Excellent Interpersonal and Communication Skills
Timeline
Paraprofessional
Suffolk Public Schols
01.2021 - Current
Cashier
Pit Stop
01.2017
Cashier
Pit Stop
01.2017
Fulfillment Associate
Amazon Prime
01.2017 - 08.2018
Fulfillment Associate
Amazon Prime
01.2017 - 08.2018
Front Desk Agent
Candlewood Suites
01.2017 - 01.2018
Front Desk Agent
Candlewood Suites
01.2017 - 01.2018
City Carrier Assistant
USPS
01.2016 - 01.2017
City Carrier Assistant
USPS
01.2016 - 01.2017
Medical Administrative Assistant
Gloucester Mathews Clinic
01.2010 - 01.2011
Medical Administrative Assistant
Gloucester Mathews Clinic
01.2010 - 01.2011
Customer Service Representative
West Telemarketing
01.2006 - 01.2007
Customer Service Representative
West Telemarketing
01.2006 - 01.2007
Associates - Medical Administrative Assistant
Everest College
Bachelors - Healthcare Management
Colorado Technical University
Master of Arts - Education Special Education
Grand Canyon University
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