LATEEFAH DAVIS
Springfield
Summary
Dynamic and results-driven professional with extensive experience at Dominion Towing and Checkers Rally's. Expert in customer service and conflict resolution, consistently enhancing satisfaction and operational efficiency. Proven ability to manage high-stress situations and implement effective dispatch strategies, ensuring timely responses and seamless workflows. Committed to fostering positive relationships and driving team performance.
Overview
10
10
years of professional experience
Work History
Dispatcher
Dominion Towing
08.2021 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely pick ups or drop offs.
- Directed dispatching, routing, and tracking of 15 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Manager
Checkers Rally's
11.2014 - 07.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
High School Diploma -
HILLSBOROUGH HIGH SCHOOL
Tampa, FLSkills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Dispatch software
- Stress tolerance
- Time management
- Prioritizing calls
- Problem-solving
- Customer relations
- Communication equipment operation
- Closing tickets
- Incident reporting
- Conflict resolution
Timeline
Dispatcher
Dominion Towing
08.2021 - Current
Manager
Checkers Rally's
11.2014 - 07.2021
High School Diploma -
HILLSBOROUGH HIGH SCHOOL
Similar Profiles
Brad FlemingBrad Fleming
General Manager at Dominion Towing, Inc.General Manager at Dominion Towing, Inc.
Anaja VizcarrondoAnaja Vizcarrondo
Tow Truck Dispatcher at B & M Towing - Automotive Towing And Roadside AssistanceTow Truck Dispatcher at B & M Towing - Automotive Towing And Roadside Assistance
Lance MeyerLance Meyer
Tow Truck Operator at Ste. Gen Towing/ Perry County TowingTow Truck Operator at Ste. Gen Towing/ Perry County Towing