Latesha Reed
Lynchburg
Summary
Professional security analyst with comprehensive experience in identifying vulnerabilities, implementing safeguards, and managing security incidents. Strong focus on team collaboration, adaptive to changing needs, and reliable in achieving goals. Expertise in threat analysis, risk management, and cybersecurity best practices. Known for analytical thinking, effective communication, and integrity.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Care Advocate
Aflac
02.2025 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Collaborated with team members to achieve shared goals in improving overall customer experience.
- Maintained detailed records of each interaction, ensuring accurate documentation for future reference or follow-up purposes.
- Built strong relationships with clients through consistent communication and excellent customer service.
Account Manager – Cox Communications
Allied Universal
02.2021 - 02.2025
- Lead of Enterprise Security Operation Center for CCI West Region Supervise daily security operations and oversee functionality of CCTV, access control systems, physical security, and intrusions alarms while providing solutions to deficient and inoperable systems
- Coordinate, Develop and conduct site-specific and client-specific on the job training (OJT), annual refresher training as well as meet Allied Universal’s corporate training standards
- Ensuring that field personnel respond to all emergencies: medical, fire, hazardous materials, natural disasters, and accidents
- Provides back-up, support, and on-call function as-needed
- Oversees quality control and oversight for all production, support, and staffing functions in conjunction with ESOC Operations Manager
- Improved GSOC operations by streamlining communication protocols and implementing efficient information sharing practices.
- Directly assists in developing and maturing the capabilities of the GSOC including support for operations and the intelligence/analytics areas
- Managed and motivated employees to be productive and engaged in work.
Security Officer
Trident Security Services, Inc
05.2019 - 06.2021
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
Extended Impact Teacher
Phoenix Elementary School District
10.2015 - 03.2021
- Integrated project-based learning experiences into the curriculum, fostering creativity, problem-solving skills, and teamwork among students.
- Supported special education students in mainstream classrooms, adapting instructional methods and materials to accommodate diverse learning needs.
- Streamlined assessment processes by utilizing digital tools for efficient grading and timely feedback on student work.
- Contributed to the creation of a positive school climate by serving on various committees focused on improving student outcomes, staff morale, and parent engagement.
- Implemented data-driven instruction, regularly analyzing assessment results to inform future lesson planning and differentiation strategies.
Program Manager
Playworks
08.2011 - 10.2015
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Coached team members on professional development opportunities, contributing to improved overall performance.
Education
Bachelor of Science - Information Technology
Grand Canyon University
Phoenix, AZ05.2022
Associates - General Studies
Maricopa Community College - Mesa Community College
Mesa, AZ05.2020
Skills
- Data entry
- Team collaboration
- Quality assurance
- Customer service
- Documentation and reporting
- Multitasking
Certification
- Help Desk Analyst, Tier 1 Support Specialist - HDI.
- Microsoft Office Specialist (MOS) - Microsoft.
- CompTIA A+ Technician – CompTIA.
Timeline
Customer Care Advocate
Aflac
02.2025 - Current
Account Manager – Cox Communications
Allied Universal
02.2021 - 02.2025
Security Officer
Trident Security Services, Inc
05.2019 - 06.2021
Extended Impact Teacher
Phoenix Elementary School District
10.2015 - 03.2021
Program Manager
Playworks
08.2011 - 10.2015
Associates - General Studies
Maricopa Community College - Mesa Community College
Bachelor of Science - Information Technology
Grand Canyon University
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