Latisha Johnson

• assist wherever needed with duties such as but not limited to customer representative, cashier, warehouse, stocking, inventory etc while being sure to provide the customer with the most accurate as well as satisfying experience possible.
• Identified areas of improvement in customer service processes and suggested changes accordingly.
• Strengthened customer retention by offering discount options.
• Prevented key account losses by researching discrepancies and correcting problems.
• Took special orders in person and over telephone, generating additional revenue every month.
• Provided exceptional customer service to ensure customer satisfaction.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Enforced safety regulations by monitoring hazardous materials and issuing warnings when needed.
• Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
• Monitored building and property entrances and exits to detect intrusions and protect assets.

• My duties consist of but not limited to Observing and reporting

Attention to detail

Assisting in safety protocol

Establishing those who have access to facility per client

Securing my post( being alert, aware, notating when necessary, etc)

• Directed strategic and brand-appropriate marketing initiatives to improve product presentation and maximize sales.
• Analyzed customer feedback surveys and implemented changes accordingly.
• Conducted regular performance reviews of associates and used results to identify knowledge or skill gaps.

• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.