LaTonya Smith
Martinsville
Summary
Dynamic professional with a proven track record at Young Williams CSS, excelling in customer service and active listening. Successfully implemented process improvements, enhancing call handling efficiency. Adept at critical thinking and data entry, with a strong focus on achieving high-quality outcomes and fostering team collaboration for continuous improvement. Work remotely, so trustworthy and works independently.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Young Williams CSS
08.2017 - Current
- Managed high-volume customer inquiries, ensuring timely and accurate resolutions.
- Assisted in training new staff on customer service protocols and best practices.
- Implemented process improvements to enhance efficiency in call handling procedures.
- Developed and maintained comprehensive knowledge of company policies and services.
Head Teacher
Boys and Girls Club
08.2012 - 08.2017
- Developed and implemented engaging curriculum to enhance student learning outcomes.
- Oversaw daily operations, ensuring compliance with safety and educational standards.
- Mentored and trained teaching staff to improve instructional practices and classroom management.
- Fostered strong relationships with parents and community stakeholders to support program growth.
Quality Auditor
West Rock / Rock Tenn
08.2005 - 08.2012
- Conducted comprehensive quality audits to ensure compliance with industry standards and regulations.
- Developed and implemented quality control procedures, enhancing overall operational efficiency.
- Collaborated with cross-functional teams to identify and resolve quality-related issues proactively.
- Trained new employees on quality assurance protocols and best practices for continuous improvement.
Education
High School Diploma -
Martinsville High School
Martinsville VA06-1989
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Young Williams CSS
08.2017 - Current
Head Teacher
Boys and Girls Club
08.2012 - 08.2017
Quality Auditor
West Rock / Rock Tenn
08.2005 - 08.2012
High School Diploma -
Martinsville High School