Latoria Dance
Chesapeake
Summary
Accomplished Certified Medical Assistant with a proven track record at Virginia Oncology Associates, enhancing clinic efficiency and patient outcomes through expert management of electronic health records and compassionate patient care. Skilled in HIPAA compliance and patient scheduling, adept at fostering team collaboration and improving operational workflows. Achieved a significant reduction in patient wait times, demonstrating exceptional time management and organizational abilities.
Experienced with patient care and clinical procedures in fast-paced healthcare setting. Utilizes clinical and administrative skills to enhance efficiency and patient satisfaction. Knowledge of effective patient communication and meticulous record-keeping.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Virginia Oncology Associates
08.2015 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills if needed.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Prepared and administered medications to alleviate patient symptoms.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Measured patient pulse oximetry.
Certified Medical Assistant Technician
Capital Digestive Care
07.2014 - 06.2015
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Assisted physicians with procedures
- Cleaned instruments for usage
Supervisor/Medical Assistant
Northside Park Gastroenterology
03.2005 - 02.2014
- Ensured patient confidentiality by adhering to HIPAA guidelines when handling sensitive information or discussing cases with colleagues.
- Coordinated schedules of multiple providers to optimize appointment availability for patients.
- Managed the inventory of medical supplies, placing orders as needed to prevent stockouts or wastage.
- Assisted physicians with examinations, procedures, and treatments to ensure optimal patient care.
- Expedited lab results by maintaining close relationships with laboratory personnel and promptly addressing any delays or discrepancies.
- Oversaw the maintenance of medical equipment, ensuring all tools were properly cleaned, sterilized, and in working condition for use during patient care.
- Enhanced clinic efficiency by implementing an electronic health record system for better data management.
- Provided patient education on medication administration, self-care strategies, and post-treatment plans to promote optimal recovery.
- Served as the primary point of contact between patients and healthcare providers, fostering positive relationships through clear communication.
- Conducted regular staff meetings to address concerns, share updates, and promote teamwork among medical assistants within the practice.
- Trained new medical assistants in clinical tasks, administrative duties, and office protocols to maintain seamless operations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Prepared lab specimens for diagnostic evaluation.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Supervised a group of 12 Medical Assistants and Medical Administration personnel.
- Called in prescriptions
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Education
Certificate - Medical Assistant
US Career Institute
Fort Collins, CO02-2008
Associate of Applied Science - Information Technology
ECPI University
Virginia Beach, VA09-2003
Skills
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Patient scheduling
- Patient care
- Clinical documentation
- Medication administration
- Electronic health records
- Vital sign monitoring
- Sterilization techniques
- Patient documentation
- Patient assessments
- Inventory and supply management
- Medical records management
- Conflict resolution
- Medical billing
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Triage assessment
- Basic life support
- Team collaboration
- Verbal and written communication
- Safety compliance
- Telephone etiquette
- Schedule coordination
- Injection administration
- EMR / EHR
- CPR
Accomplishments
- Supervised team of 12 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Mentored junior staff on new radiological equipment operation.
- Recognized for going above and beyond the call of duty.
Affiliations
- Inclusion Council Member
Certification
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
- CPR/AED Certification
- Home Health Aide (HHA) Certification
Timeline
Certified Medical Assistant
Virginia Oncology Associates
08.2015 - Current
Certified Medical Assistant Technician
Capital Digestive Care
07.2014 - 06.2015
Supervisor/Medical Assistant
Northside Park Gastroenterology
03.2005 - 02.2014
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
- CPR/AED Certification
- Home Health Aide (HHA) Certification
Certificate - Medical Assistant
US Career Institute
Associate of Applied Science - Information Technology
ECPI University
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