LaToya Jackson
Arlington
Summary
Proficient in managing office operations, with expertise in orchestrating administrative tasks, scheduling, inventory oversight, and vendor partnerships. Strong interpersonal skills demonstrated through effective communication and team collaboration efforts. Proven ability to improve operational efficiency and implement process improvements. Demonstrated responsibility for maintaining high standards of organization, productivity, quality, and customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office Operations Associate
The Health Management Academy
Arlington
04.2025 - Current
- Coordinated daily office operations to ensure efficient workflow.
- Processed and maintained electronic files for various projects.
- Assisted in scheduling meetings and managing calendars for team members.
- Organized office supplies and managed inventory levels effectively.
- Collaborated with team members on administrative tasks and special projects.
- Maintained a clean and organized workspace to promote productivity.
- Facilitated onboarding processes for new employees within the office environment.
- Performed basic bookkeeping tasks such as entering accounts receivable and payable transactions into accounting system.
- Created reports on office operations including monthly expenses, inventory levels, and staffing needs.
- Organized various events held at the workplace including conferences, seminars, workshops.
Reception Administrator
Right Direction Services ( Contract w/ State Dep.)
Washington DC
02.2024 - 04.2025
- Greeted and assisted visitors, ensuring a welcoming environment.
- Scheduled appointments and maintained calendar for staff members.
- Organized and maintained filing systems for efficient document retrieval.
- Supported administrative tasks, including data entry and record keeping.
- Maintained office supplies inventory, placing orders as necessary.
- Organized and maintained hard copy files in an efficient manner.
- Updated customer database information in a timely manner.
- Provided assistance in other departments as needed when workload was high.
- Responded promptly to emails from customers regarding their inquiries.
- Assisted with scheduling appointments, meetings, and conference calls.
Personnel Security Assistant
ASRC Federal (Contract with ATF)
Washington DC
04.2023 - 12.2023
- Coordinated background checks and reviewed results for compliance.
- Maintained accurate records of security documentation and personnel files.
- Communicated with external agencies regarding security investigations.
- Provided administrative support for the personnel security department's daily operations.
- Collaborated with government agencies regarding personnel security matters as needed.
- Assisted with the development of policies, procedures, and standards related to personnel security programs.
- Reviewed and validated personnel security clearance forms for accuracy and completeness.
Administrative Assistant
NTT DATA (Contract w/Navy Yard)
Washington DC
08.2015 - 04.2023
- Assisted in organizing company events and employee engagement activities.
- Maintained filing systems and ensured accurate record-keeping practices.
- Responded to inquiries via phone and email with professional communication skills.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Processed invoices and billing statements for accurate customer records.
- Communicated with customers regarding billing inquiries and payment arrangements.
- Coordinated logistics for conference events, ensuring smooth operations throughout.
- Managed attendee registrations and provided support during check-in processes.
- Greeted attendees and provided assistance with registration.
- Supported new employee onboarding by preparing orientation materials and schedules.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
Education
High School Diploma -
Suitland High School
05-2002
Skills
- Document management
- Office administration
- Event coordination
- Customer communication
- Calendar management
- Attention to detail
- Problem solving
- Budgeting and finance
- Customer service
- Dedicated team player
- File organization
- Supply restocking
- Scheduling appointments
- Meeting planning
- Reliability under pressure
Certification
- CPR Certified
Timeline
Office Operations Associate
The Health Management Academy
04.2025 - Current
Reception Administrator
Right Direction Services ( Contract w/ State Dep.)
02.2024 - 04.2025
Personnel Security Assistant
ASRC Federal (Contract with ATF)
04.2023 - 12.2023
Administrative Assistant
NTT DATA (Contract w/Navy Yard)
08.2015 - 04.2023
High School Diploma -
Suitland High School
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