LaToya Johnson
Norfolk
Summary
Senior Living Operations Leader with extensive experience in healthcare administration and community management. Demonstrated expertise in financial operations, regulatory compliance, and enhancing resident satisfaction. Known for effective team leadership and operational efficiency in independent and assisted living environments.
Overview
14
14
years of professional experience
Work History
Assistant Executive Director
VITALITY SENIOR LIVING – ACCLAIM AT EAST BEACH
Norfolk
05.2026 - Current
- Support overall operations of an independent living community while ensuring exceptional resident experiences and operational excellence.
- Assist in managing financial performance, including payroll, accounts payable, accounts receivable, budgeting, and expense control.
- Oversee human resources functions including recruitment, onboarding, employee relations, payroll administration, personnel records management, and performance evaluations.
- Coordinate staff training and orientation programs to support employee development and retention.
- Manage inventory and procurement processes while maintaining budget compliance.
- Collaborate with leadership teams to ensure adherence to company policies, procedures, and regulatory requirements.
- Participate in leadership on-call rotations and support community-wide initiatives.
Business Office Manager Mentor
Senior Lifestyle
Chicago
08.2025 - 04.2026
- Developed and implemented structured onboarding programs for newly hired Business Office Managers.
- Trained managers on Yardi Voyager, ADP, SmartRecruiters, DSSI, and operational best practices.
- Provided coaching on accounts payable, accounts receivable, payroll administration, resident billing, collections, and month-end financial processes.
- Evaluated competencies and prepared new managers for independent leadership responsibilities.
- Ensured compliance with OSHA, company policies, and training requirements.
Associate Executive Director
SENIOR LIFESTYLE – ACCLAIM AT EAST BEACH
Norfolk
12.2024 - 04.2026
- Assisted with daily management of community operations, resident satisfaction initiatives, occupancy goals, and financial performance.
- Served as acting community leader during Executive Director absences.
- Developed and maintained relationships with residents, families, referral partners, vendors, and community organizations.
- Supported hiring, training, coaching, and performance management of community staff.
- Assisted in maintaining licensing compliance and operational standards.
- Monitored budget performance and implemented strategies to reduce operational variances.
Business Office Manager
SENIOR LIFESTYLE – ACCLAIM AT EAST BEACH
Norfolk
06.2021 - 12.2024
- Directed business office operations including payroll, accounts payable, resident billing, collections, human resources, and financial reporting.
- Conducted new hire orientation, benefits administration, and employee personnel management.
- Managed resident move-ins, lease renewals, billing inquiries, and collections activities.
- Processed payroll accurately and ensured compliance with company policies and deadlines.
- Coordinated workers’ compensation claims and maintained employee records.
- Supported community leadership in maintaining operational efficiency and resident satisfaction.
Business Office Coordinator
BON SECOURS PROVINCE PLACE OF DEPAUL ASSISTED LIVING
Norfolk
10.2012 - 06.2021
- Served as primary point of contact for residents, families, vendors, visitors, and staff.
- Managed payroll processing, personnel records, employee scheduling, and orientation coordination.
- Administered resident billing through PointClickCare and maintained accurate census reporting.
- Processed accounts payable and monitored invoice tracking to ensure timely payments.
- Maintained office operations, records management, and supply inventory.
- Assisted leadership with administrative support and compliance documentation.
Administrator in Training (AIT)
BON SECOURS PROVINCE PLACE OF DEPAUL ASSISTED LIVING
Norfolk
06.2020 - 03.2021
- Completed Administrator in Training program through the Virginia Department of Health Professions Board of Long-Term Care Administrators.
- Contributed to budgeting, quality assurance, care planning, regulatory compliance, and resident care oversight.
- Acquired in-depth knowledge of operational departments: nursing, dietary services, maintenance, activities, and marketing.
- Performed audits and supported community management initiatives.
Education
Bachelor of Health Services Administration -
Bryant & Stratton College
04-2017
Skills
- Senior Living Operations Management
- Healthcare Administration
- Regulatory Compliance
- Budget Management
- Financial Operations
- Revenue Management
- Resident Relations
- Retention
- Performance Management
- Financial Reporting
- HR relations
- Recruitment onboarding
- Payroll Administration
- Payroll
- Timekeeping Systems
- ADP
- UKG Payroll
- Kronos
- Yardi Voyager
- PointClickCare (PCC)
- OnBase
- Procurement Partners
- Data Management
- Billing Compliance
- Team Leadership
- Development
- Customer Service Excellence
- Microsoft Word
- Excel
- PowerPoint
- Access
- Outlook
- Organizational multitasking skills
- Employee Training
- Debt Recovery
- Written verbal communication
- Written verbal communication
- Organizational multitasking skills
Additional Qualifications
- Medical Terminology
- Medical Insurance Billing & Coding
- Human Resources Administration
- Payroll & Timekeeping Systems
- Accounts Payable & Accounts Receivable
- Regulatory Compliance
- Employee Training & Development
- Resident Billing & Collections
- Strong Written and Verbal Communication
- Exceptional Organizational and Multitasking Skills
Timeline
Assistant Executive Director
VITALITY SENIOR LIVING – ACCLAIM AT EAST BEACH
05.2026 - Current
Business Office Manager Mentor
Senior Lifestyle
08.2025 - 04.2026
Associate Executive Director
SENIOR LIFESTYLE – ACCLAIM AT EAST BEACH
12.2024 - 04.2026
Business Office Manager
SENIOR LIFESTYLE – ACCLAIM AT EAST BEACH
06.2021 - 12.2024
Administrator in Training (AIT)
BON SECOURS PROVINCE PLACE OF DEPAUL ASSISTED LIVING
06.2020 - 03.2021
Business Office Coordinator
BON SECOURS PROVINCE PLACE OF DEPAUL ASSISTED LIVING
10.2012 - 06.2021
Bachelor of Health Services Administration -
Bryant & Stratton College