Latoya Roberts
Norfolk
Summary
Dynamic Store Manager known for enhancing team performance and operational efficiency. Expertise in inventory management, staff training, and customer service excellence. Committed to fostering a positive work environment and driving sales growth.
Overview
23
23
years of professional experience
Work History
Store Manager
Coastal Investments & Sales
Virginia Beach
03.2014 - Current
- Trained and supervised team members, resulting in improved customer service skills.
- Managed daily store operations and ensured efficient workflow among staff.
- Developed inventory control processes, ensuring optimal stock levels and minimizing shortages.
- Implemented promotional strategies, increasing product visibility and driving sales growth.
- Analyzed sales data to identify trends and adjust merchandising strategies.
- Ensured compliance with safety regulations and maintained store cleanliness.
- Fostered a positive work environment to encourage employee collaboration and morale.
- Recruited, trained and supervised new employees.
Caregiver
First Home Care
Virginia Beach
12.2022 - 02.2024
- Supported clients with daily living activities and personal care routines to enhance comfort and independence.
- Provided companionship and emotional support to individuals in need.
- Administered medications and monitored client health conditions regularly.
- Collaborated with healthcare professionals to create care plans for clients.
- Maintained a safe and clean environment for clients at all times.
- Documented client progress and reported any changes to management promptly.
- Assisted clients with bathing, dressing, and personal hygiene to promote comfort and dignity.
- Ensured clean and organized environment for clients to promote safety and well-being.
- Completed light housekeeping tasks, including laundry and changing linens, to maintain a comfortable living space for clients.
Shipping and Receiving Clerk
Glass Baron
Virginia Beach
07.2009 - 08.2023
- Received and inspected incoming shipments for accuracy and damage.
- Prepared outgoing shipments by packing and labeling items correctly.
- Organized storage areas for quick retrieval of products.
- Operated forklifts and pallet jacks to move heavy materials safely.
- Collaborated with team members to streamline shipping processes and workflows.
- Processed outbound shipments by efficiently packing and labeling products for timely delivery.
- Received incoming shipments, verifying quantity and quality of items against purchase orders.
Front Desk Receptionist
Days Inn Hotel
Chesapeake
10.2002 - 02.2007
- Greeted and welcomed visitors with a friendly demeanor.
- Managed multi-line phone calls, directing inquiries to enhance customer service experience.
- Answered incoming calls and redirected callers to the appropriate personnel or department.
- Scheduled appointments and maintained the front desk calendar.
- Assisted clients with information about services and facilities offered.
- Maintained organized and presentable reception area to create welcoming environment for visitors.
- Processed incoming and outgoing mail promptly and accurately.
- Collaborated with staff to improve interdepartmental communication and enhance overall workflow.
Education
High School Diploma -
Woodrow Wilson High School
Portsmouth, VA06-1996
Skills
- Inventory management
- Inventory control
- Order management
- Visual merchandising
- Sales analysis
- Retail sales techniques
- Customer relationship management
- Customer service
- Loss prevention
- Pricing strategies
- Operations
- Operational efficiency
- Staff training
- Team leadership
- Employee scheduling
- Shift scheduling
- Compliance oversight
- Process improvement
- Sales analysis
- Competitor monitoring
- POS systems
- Time management
- Problem solving
- Conflict resolution
- Effective communication
- Employee engagement
- Staff performance improvement
References
References available upon request.
Timeline
Caregiver
First Home Care
12.2022 - 02.2024
Store Manager
Coastal Investments & Sales
03.2014 - Current
Shipping and Receiving Clerk
Glass Baron
07.2009 - 08.2023
Front Desk Receptionist
Days Inn Hotel
10.2002 - 02.2007
High School Diploma -
Woodrow Wilson High School