Latoya Rose
Arlington
Summary
Customer service expert with a strong background in automotive sales and sales roles, with a long track record building client repor as a Hostess and Server delivering exceptional customer service in a fast-paced environment. Skilled in handling multiple responsibilities simultaneously. Adept at managing high-volume services while maintaining attention to detail and delivering a high level of guest satisfaction. Proven ability to work effectively with teams and thrive under pressure, ensuring smooth operations and a positive experience for all customers. Highly personable and has the ability to build strong customer relationships, leaving a lasting positive impression.
Overview
2026
2026
years of professional experience
Work History
Automotive Sales Associate
Pohanka Automotive Group: Honda, Hyundai, Pre-owned
- Provided exceptional customer service by assisting clients in selecting and purchasing vehicles based on their needs, preferences, and budget.
- Maintained in-depth knowledge of the dealership’s inventory, including features, specifications, and pricing, to effectively communicate options to potential buyers.
- Managed customer relationships and followed up post-sale to ensure satisfaction and encourage repeat business.
- Stayed up to date with industry trends, new vehicle models, and competitive offerings to provide expert guidance to customers.
Full-time and Lead Hostess, Part-time Server
Outback Steakhouse
09.2024 - 03.2025
- Greeted and seated guests in a friendly and timely manner, ensuring a positive first impression and a smooth dining experience.
- Managed reservations, efficiently organized the seating chart, and coordinated wait times to maximize restaurant flow and minimize customer wait.
- Provided excellent customer service by taking orders, making recommendations, and addressing guest needs to ensure a high level of satisfaction.
- Managed multiple tables simultaneously, maintaining attention to detail and responsiveness in a fast-paced environment.
- Handled cash and credit transactions, processed payments, and provided guests with receipts and change, ensuring accuracy in all financial exchanges.
- Multitasked throughout each shift and juggled multiple restaurant positions at once.
Lead Hostess
Marriott
03.2025 - Current
- Supervised front-of-house staff to enhance guest experience and ensure efficient operations.
- Coordinated seating arrangements to optimize table turnover and minimize wait times.
- Trained new host staff on customer service protocols and reservation systems.
- Managed reservations using OpenTable software to streamline guest check-in process.
- Interacted with guests to gather feedback, improving service quality and satisfaction levels.
- Developed and implemented strategies for enhancing ambiance and overall dining experience.
- Oversaw daily operations, ensuring adherence to health and safety regulations in dining area.
- Collaborated with management to refine processes that increased operational efficiency during peak hours.
- Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
- Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
- Regularly reviewed and updated menu knowledge, enabling prompt and accurate responses to guest inquiries.
- Upheld cleanliness standards throughout the front-of-house area, contributing to the overall ambience of the establishment.
- Implemented strategies for effective conflict resolution, ensuring timely resolution of guest complaints and concerns.
- Collaborated with servers and kitchen staff to optimize table turnover rates and overall restaurant efficiency.
- Promoted a culture of teamwork by consistently supporting fellow employees during busy periods or when shortstaffed.
- Developed strong rapport with guests, leading to a high rate of return visits and positive reviews.
- Managed special events coordination, ensuring seamless execution from initial inquiry through event completion.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
Education
Computer Science
University of Maryland, Baltimore County
Baltimore, MDSkills
- Customer Relationship Management: Expert at building and maintaining long-term relationships with clients, following up post-sale to ensure satisfaction and foster repeat business
- Effective Communication: Strong verbal and interpersonal skills, capable of clearly addressing customer concerns, and offering personalized recommendations
- Customer Satisfaction: Focused on ensuring a positive customer experience through attentive service, problem-solving, and proactive follow-ups
- Team Collaboration: Works effectively with sales teams and management to meet or exceed sales targets and goals
- Fast-Paced Environment Adaptability: Thrived in a fast-paced environment, maintaining focus and professionalism while managing multiple priorities
- Customer Service Excellence: Demonstrated ability to engage with customers, address their needs, and ensure satisfaction in a high-volume setting
- Multitasking & Time Management: Skilled in handling multiple tasks and responsibilities simultaneously
Accomplishments
Outback Steakhouse Employee of the Month
References
Joe Pierson (Manager) Marriott
joe.pierson@hhmhotels.com, 301-628-7240
Ash Sellami (GM) Marriott
Mohamed.sellami@hhmhotels.com, 202-972-9800
Katherine Lutz (Manager) Outback Steakhouse
obs4720@outback.com, 703-768-1063
Daniel Pellegrini (Proprietor) Outback Steakhouse
obs4720@outback.com, 703-768-1063
Timeline
Lead Hostess
Marriott
03.2025 - Current
Full-time and Lead Hostess, Part-time Server
Outback Steakhouse
09.2024 - 03.2025
Automotive Sales Associate
Pohanka Automotive Group: Honda, Hyundai, Pre-owned
Computer Science
University of Maryland, Baltimore County
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