LaTrice Ebron
Chesapeake
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
22
22
years of professional experience
Work History
Director of Patient Transport
HHS
08.2024 - Current
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
Assistant Director of Housekeeping
HHS Environmental Services
05.2023 - 02.2024
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Increased employee performance through effective supervision and training.
- Completed schedules, shift reports, and other business documentation.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Evaluated employee performance and developed improvement plans.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Site Director
Champions-Kindercare
02.2023 - 05.2023
- Engaged with parents and families to build positive relationships for children to thrive.
- Operated under licensing guidelines to protect health, safety and well-being of children.
- Evaluated staff and offered guidance to enhance knowledge, skills and professional development to optimize learning environment.
- Attended approved training and continuing education courses to maintain certifications.
- Monitored and observed child progress, interactions and behavior and reported findings to parents.
- Supervised childcare workers and oversaw facility to meet state requirements for education and training.
Account Manager Supervisor
Dycos Janitorial Services
04.2017 - 02.2023
- Developed work schedules for team members to maximize shift coverage.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Evaluated team member strengths and assigned tasks based upon expertise and background.
- Coordinated site investigations, documented issues and escalated to executive teams.
- Created weekly and monthly reports and presentations for management team.
- Oversaw all daily office operations and equipment maintenance.
- Resolved issues between employees and customers using company policies.
Processor
Sanderson Farms Processing Plant
10.2015 - 01.2017
- Prepared, boxed and staged outgoing shipments.
- Inspected products and machines to maintain quality and efficiency.
- Made sure that products were produced on time and are of good quality.
- Inspected finished products for quality and adherence to customer specifications.
Leasing Manager
Remco East
10.2004 - 03.2010
- Collected, completed and processed lease applications.
- Monitored performance of individual leasing agents and coached on successful strategies.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Established key relationships with potential leasers and renters.
- Managed daily and weekly marketing and leasing plans.
Assistant Manager
Geppeddos
11.2002 - 02.2003
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Director of Environmental Services
Thalia Gardens Rehab & Nursing
02.2024 - Current
- Reduced environmental risks by conducting thorough audits and inspections, identifying areas for improvement.
- Implemented new cleaning procedures and standards to improve efficiency and maintain high quality standards
- Developed work schedules for the housekeeping team, optimizing staffing levels to meet operational needs while controlling labor costs
- Managed inventory of cleaning supplies and equipment, ensuring an adequate stock level at all times while minimizing waste
- Maintained open lines of communication with other departments to ensure smooth operations throughout the facility
Education
Bachelor of Arts - Theology And Christian Counseling
KEM International Bible College
Rocky Mount, NC08.2023
Associate of Applied Science - Early Childhood Education
Pitt Community College
Winterville, NC05.2012
High School Diploma -
Junius H Rose High School
Greenville, NC06.1999
Skills
- Customer Relationship Management
- Supply Ordering
- Customer Service
- Business Administration
- SOP Development
- Microsoft Office
- Administrative Oversight
- Recruitment and Hiring
- Verbal and Written Communication
- Conflict Resolution
- Shift Scheduling
- Management
Timeline
Director of Patient Transport
HHS
08.2024 - Current
Director of Environmental Services
Thalia Gardens Rehab & Nursing
02.2024 - Current
Assistant Director of Housekeeping
HHS Environmental Services
05.2023 - 02.2024
Site Director
Champions-Kindercare
02.2023 - 05.2023
Account Manager Supervisor
Dycos Janitorial Services
04.2017 - 02.2023
Processor
Sanderson Farms Processing Plant
10.2015 - 01.2017
Leasing Manager
Remco East
10.2004 - 03.2010
Assistant Manager
Geppeddos
11.2002 - 02.2003
Bachelor of Arts - Theology And Christian Counseling
KEM International Bible College
Associate of Applied Science - Early Childhood Education
Pitt Community College
High School Diploma -
Junius H Rose High School
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