Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Latrice C. Grant

Portsmouth,VA

Summary

World Class support providing excellence and high performance. Highly dependable, paraprofessional with several years of successful experience. Special talent for preparing documents, research skills, analytical skill, critical thinking skills, planning and organizing, information monitoring, strong communication skills, stress tolerance, attention to detail, and, accuracy, confidentiality, teamwork, screening and forwarding incoming calls and complaints. Core competencies include: Qualifications Perform legal and factual research Perform records research Identify relevant judicial decisions, statutes, legal articles, codes and other pertinent material Organize and analyze information Cross-check and validate information Prepare written reports Draft legal documents including briefs, pleadings, appeals, agreements, contracts and legal memoranda Help prepare legal arguments, applications, declarations and motions out/sign-in procedures for consumers and on-site staff. Dealing with queries or requests from the customers and public. Providing general clerical and administrative support to all levels of professionals. Scheduling appointments, organizing meetings, maintaining appointment diary either electronically or manually. Preparing letters and documents, receiving and sorting out e-mail and deliveries. Ensuring that common areas in office premises are equipped with required office supplies as appropriate. Monitoring the use of equipment and supplies within the office. Coordinating the maintenance and repair of office equipment. Results-driven Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills.

Overview

30
30
years of professional experience

Work History

U, Commerce Census Bureau
02.2020 - Current
  • Interviewed residents in assigned areas to explain purpose of census, answer questions and accurately record answers.
  • Read maps and used GPS systems to prepare efficient routes to physically visit citizens and collect necessary data.
  • Verified information on survey forms or information pads.
  • Persuaded residents to comply with census activities through effective management of residents' objections.
  • Reviewed questionnaire submissions for accuracy and completeness at end of each day, flagging incomplete or problematic surveys for further review.
  • Maintained records of houses visited, surveys completed and money spent.
  • Double checked information on survey forms.
  • Contacted interviewees to rectify survey issues and ask follow-up questions.
  • Executed follow up visits to houses to resolve survey issues or obtain additional information, expressing appreciation for participation and regret for inconvenience.
  • Traveled door-to-door in assigned communities and requested participation in census interview, clearly explaining process and purpose.
  • Addressed non-responsive initial interviewees by conducting follow-up calls or in-person visits to promote census importance and rights of participation.
  • Requested participation in brief exit interviews to obtain feedback for use in development of procedural improvements.
  • Initiated communication with assigned households through mail, email or phone to obtain and correct census data.
  • Delivered information from script regarding surveys for on-demand phone project assignment.

Home Health Care Weekend Manger

Anderson Home Care
06.2016 - Current
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided mobility assistance such as walking and regular exercising
  • Transported clients for medical and personal outings.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Scheduled and coordinated medical appointments.
  • Administered medications in accordance with doctor's instructions.
  • Utilized universal precautions and infection control principles in all aspects of care.
  • Supported families through difficult times by offering emotional support and education on important care tasks.
  • Documented vital statistics and coordinated with health care providers.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Communicated with patients, ensuring that medical information was kept private.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
  • Developed policies and procedures for effective pharmacy management.
  • Successfully negotiated client contract renewals to create increased revenue.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.

Service Coordinator

Eggleston Services
06.2017 - 08.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Maintained and managed customer files and databases.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Explained charges, fees, terms of sales, and service agreements to over 890 customers daily.
  • Monitored and reported on trends in customer interaction to evaluate processes and capitalize on improvement opportunities.
  • Recommended and upsold new products, resulting in [Number]% increase in revenue.

Benefits Specialist

Portsmouth Department of Social Services
07.2021 - 07.2022

Cashier

Walmart Stores
06.2011 - 06.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Instructional Assistant

Portsmouth Public Schools
09.1993 - 06.2017

Internship Student

Portsmouth Circuit Court
06.2016 - 09.2016
  • Reported back to instructor to receive day-to-day tasks and responsibilities.
  • Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
  • Sorted, organized, and maintained files.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered and transferred incoming telephone calls, taking messages for various staff members.
  • Delivered clerical support by handling range of routine and special requirements.
  • Provided clerical support, addressing routine, and special requirements.
  • Analyzed problems and worked with teams to develop solutions.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Prepared project presentations and reports to assist senior staff.
  • Completed research, compiled data, updated spreadsheets, and produced timely reports.
  • Sorted and organized files, spreadsheets, and reports.
  • Collaborated with senior management on new initiatives to build confidence.

Receptionist

Crawford One
06.2005 - 01.2011

Education

Paralegal Certification -

Norfolk State University
3.2016

Human Resource Management

Norfolk State University
5.2008

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Tidewater Community College
5.1999

Diploma - undefined

Cradock High School
6.1992

Skills

  • Medical Records Management
  • Accreditation Coordination
  • Networking with Staff
  • Improving Wellbeing
  • Customer Satisfaction
  • HIPAA Guidelines
  • Direct Supervision
  • Supporting Daily Living Needs
  • Managed Care
  • Staff Development
  • Incident Reports
  • Profitability Strategies
  • Administrative Staff Supervision
  • Oral and Writing Communication
  • Coordinating Services
  • Problem Resolution
  • Standard Operating Procedures Understanding

Additional Information

  • Prepare correspondence Check and edit legal forms and documents for accuracy Build and maintain databases and files Organize and track case files Review and monitor new and updated laws and regulations Maintain law library Co-ordinate law office activities such as subpoena delivery Locate and interview witnesses Help with trial preparation including witness lists, exhibits and trial binders Assist the lawyer in the courtroom Answering telephone, direct, screen calls, taking and relaying messages. Providing information to callers, greeting persons entering organization and directing individuals to correct destination. Ensuring knowledge of personnel whereabouts and maintaining exact and complete sign-P.O. Box 4014 Portsmouth VA

Timeline

Benefits Specialist

Portsmouth Department of Social Services
07.2021 - 07.2022

U, Commerce Census Bureau
02.2020 - Current

Service Coordinator

Eggleston Services
06.2017 - 08.2023

Home Health Care Weekend Manger

Anderson Home Care
06.2016 - Current

Internship Student

Portsmouth Circuit Court
06.2016 - 09.2016

Cashier

Walmart Stores
06.2011 - 06.2017

Receptionist

Crawford One
06.2005 - 01.2011

Instructional Assistant

Portsmouth Public Schools
09.1993 - 06.2017

Paralegal Certification -

Norfolk State University

Human Resource Management

Norfolk State University

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Tidewater Community College

Diploma - undefined

Cradock High School
Latrice C. Grant