Compassionate healthcare professional with a focus on patient care, highly productive in fast-paced environments and proficient at completing tasks efficiently. Specialized skills include vital signs monitoring, patient hygiene assistance, and patient charting. Excel in communication, empathy, and teamwork, ensuring optimal patient comfort and support.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Sentara Norfolk General Hospital
Norfolk
04.2025 - Current
Monitored vital signs and reported changes to medical team promptly.
Supported nursing staff in providing patient care and essential support services, enhancing overall patient experience.
Prepared patients for examinations and assisted with diagnostic procedures.
Administered EKGs, phlebotomy, and other laboratory tests under physician or RN supervision, contributing to accurate patient diagnostics.
Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
Documented patient information accurately in electronic health records system.
Coordinated patient admissions by gathering critical information, ensuring smooth transitions for incoming patients.
Conducted safety rounds regularly to ensure safe environment for patients.
Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
FOH Team Member
Chick-fil-A Restaurants
Chesapeake
03.2024 - 04.2025
Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Completed tasks quickly and accurately to support team success.
Operated register to process payments and collect cash payment for order totals.
Mastered essential job tasks to enhance daily productivity.
Kept work areas clean, organized, and safe to promote efficiency and team safety.
Developed strong cooperative relationships with coworkers and managers.
Worked different stations to provide optimal coverage and meet production goals.
Addressed and resolved customer complaints in polite and professional manner.
Enhanced customer service and product knowledge to improve individual and team performance.
Delivered superior service and resolved issues to enhance overall customer experience.
Administrative Assistant
Martha's Medical Transportation
Hampton
02.2020 - 03.2025
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Executed record filing system to improve document organization and management.
Scheduled office meetings and client appointments for staff teams.
Created and maintained databases to track and record customer data.
Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Developed strategies to streamline and improve office procedures.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Delivery Driver
Walmart
Suffolk
10.2019 - 02.2024
Completed on-time deliveries by choosing best and most efficient routes.
Delivered packages to customer doorsteps and business offices.
Maintained upbeat, positive attitude in busy, customer-focused environment.
Completed rush deliveries on tight timetables to satisfy customer needs.
Expedited deliveries to meet customer deadlines and requirements.
Managed customer inquiries and complaints in polite and professional manner.
Verified accuracy of all deliveries against order forms.
Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
Team Member
Wendy's
Suffolk
06.2018 - 03.2020
Worked different stations to provide optimal coverage and meet production goals.
Developed strong customer service and product knowledge skills to enhance individual and team performance.
Operated register to process payments and collect cash payment for order totals.
Addressed and resolved customer complaints in polite and professional manner.
Trained new team members by relaying information on company procedures and safety requirements.
Assisted with inventory counts and stocking of merchandise.