LAURA BACK
Staunton
Summary
Experienced veterinary practice manager with more than10 years of experience in the veterinary field. Proven track record of successfully managing and leading teams, streamlining operations, and maintaining high-quality standards of care. Excels at building relationships with clients and staff and fostering a culture of collaboration.
Professional healthcare leader with strong background in hospital management. Skilled in strategic planning, operational efficiency, and staff coordination. Focused on team collaboration and achieving results. Known for adaptability, reliability, and effective communication. Proficient in patient care management, budget oversight, and regulatory compliance.
Overview
11
11
years of professional experience
Work History
Hospital Manager
NVA Augusta Valley Animal Hospital
10.2013 - Current
- Oversee AVAH hospital to ensure staffing is adequate while managing Labor Costs
- Hiring of new DVM’s, assistant General Manager, and realignment of staff to accommodate growth
- Continue to provide excellent customer service to our clients by training, coaching and innovation for the new way of business
- Training of staff to ensure they can perform their job duties
- Collaborate with managing doctors to ensure the clinic run smoothly and efficiently, while driving new revenue streams
- Continue to perform role and job duties as a Hospital Manager while training leaders to grow and succeed
- Increased Revenue over PY by15%
Multi-Site Manager
NVA Vinton Veterinary Hospital/Augusta Valley Animal Hospital/Pet Vet Roanoke
01.2020 - 09.2021
- Oversee three hospitals in the Staunton and Roanoke, VA area
- Ensure staffing is adequate for each hospital while managing Labor Costs
- Expansion project started for Vinton Veterinary Hospital to add the ability to increase revenue
- Hiring of new DVM’s, assistant General Manager, and realignment of staff to accommodate growth
- Continue to provide excellent customer service to our clients by training, coaching and innovation for the new way of business
- Training of management staff to ensure they can perform their job duties
- Collaborate with managing doctors to ensure all clinics run smoothly and efficiently
- Continue to perform role and job duties as a Hospital Manager while training leaders to grow and succeed
- Increased Revenue over PY by12%
Education
Associate Degree - Accounting; Business Management
Blue Ridge Community College
05.2014
Skills
- Knowledge, Skills, and Abilities:
- Knowledge: Supervisory and leadership experience Multi-functional operations including budget and labor management Customer service and marketing techniques HR policies and protocol development Staff management including coaching, development, performance appraisals and resolution management
- Skill: Oral, written, customer service, interpersonal, management, data analysis, reporting, problem solving, conflict management, organizations, Avimark
- Abilities: The ability to empower personnel and achieve results with hospital team
- Employee Recruitment and Hiring
- Logistics Project Management
- Accreditation Coordination
- Patient Advocacy
- Health Information System
- AAHA Guidelines
Timeline
Multi-Site Manager
NVA Vinton Veterinary Hospital/Augusta Valley Animal Hospital/Pet Vet Roanoke
01.2020 - 09.2021
Hospital Manager
NVA Augusta Valley Animal Hospital
10.2013 - Current
Associate Degree - Accounting; Business Management
Blue Ridge Community College
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