Laura Butler
Richmond
Summary
Dependable and detail-oriented individual with a background in retail operations and team management. Demonstrated problem-solving skills and effective communication in fast-paced environments. Proven ability to streamline operational processes, create and execute visual displays, take a person-first approach to management, while bringing to life an unimagined experience for the customer.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Associate
Sephora
Richmond, VA
06.2025 - Current
- Conducted inventory management and organized stock replenishment to optimize product availability. Prioritized visual merchandising strategies, driving product engagement, while including company-directed messaging to create effective and eye-catching displays. Followed shipping and receiving procedures, including a biweekly execution of shipment of 50-200 incoming units. Provided an enhanced level of customer service to address customer inquiries and issues in a professional and person-first method of resolution.
- Skills: optimization of shipment procedures; ability to create purposeful merchandise displays; leadership in accurate product inventory.
Assistant Department Manager
Anthropologie
02.2020 - 01.2025
- Directly managed a team of over forty employees and lead to maintain consistently high sales as a leading store in the Mid-Atlantic district. Completed daily store operating procedures, maintained a positive work environment and creating high retention of employees, assisted in visual merchandising, oversaw the flow of weekly shipments, lead development of new hires and training, organized and executed a weekly schedule, and directed a sales floor while providing an unparalleled styling service for clients in a competitive retail market.
- Skills: Managerial interpersonal skills such as deescalation; knowledge in business acumen; ability to work in fast-paced environment; strong sense of teamwork and leadership.
Qualified Mental Health Professional - Trainee
Lighthouse Behavioral Health Center
Richmond, VA
12.2022 - 08.2023
- Provided person-centered mental health treatment in the community for teens at risk of out-of-home placement in intensive in-home services and for adults with intense symptoms of dysregulation in mental health skill-building services. Developed treatment plans for a caseload of six clients with sessions occurring two times per week per client, routinely provided care coordination, linked clients to appropriate methods of care (psychiatrist, PCP, support groups), provided 24/7 on-call crisis hotline support for clients.
- Skills: Comfortability working one-on-one with clients; appropriate crisis response; execution of treatment plan to achieve individualized client goals; knowledge in harm reduction approaches.
Education
B.S. - Psychology
Virginia Commonwealth University
01.2017
Skills
- Customer service
- Operational efficiency
- Attention to detail
- Active listening
- Planning and coordination
- Team management
- Problem-solving
- Onboarding new employees
- Sales expertise
Certification
- Registered as a Qualified Mental Health Professional- Trainee under the Virginia Board of Counseling
Timeline
Operations Associate
Sephora
06.2025 - Current
Qualified Mental Health Professional - Trainee
Lighthouse Behavioral Health Center
12.2022 - 08.2023
Assistant Department Manager
Anthropologie
02.2020 - 01.2025
B.S. - Psychology
Virginia Commonwealth University
AWARDS
University Student Scholar, Dean’s List - 4 semesters, Member of Psi Chi - National psychology honors society, Peer Leadership Fellow