Laura Caudill
Bastian
Summary
A professional hospitality worker, ready to excel in a fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with a positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
Work History
Server
The Wohlfahrt Haus Dinner Theatre
Wytheville, VA
08.2021 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely order delivery and accuracy.
- Trained new servers on dining knowledge and service protocols.
- Managed multiple tables efficiently, prioritizing guest needs and satisfaction.
- Assisted in maintaining cleanliness and organization of dining areas.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
Cashier
Food Lion
Wytheville, VA
08.2020 - 06.2021
- Processed customer transactions efficiently, ensuring accurate cash handling and change distribution.
- Assisted customers with inquiries, enhancing service quality and fostering positive shopping experiences.
- Maintained clean and organized checkout areas, promoting a welcoming environment for shoppers.
- Collaborated with team members to optimize store operations and manage peak hour traffic effectively.
- Worked flexible schedule and extra shifts to meet business needs.
Education
No Degree - Nursing
Wytheville Community College
Wytheville, VA05-2028
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Customer service
- Cleanliness standards
- Service prioritization
- Positive guest interactions
Timeline
Server
The Wohlfahrt Haus Dinner Theatre
08.2021 - Current
Cashier
Food Lion
08.2020 - 06.2021
No Degree - Nursing
Wytheville Community College