Laura E. Hatch
Washington D.C. Metro Area
Summary
Results-driven professional with over 15 years of experience in administrative support, client relations, human resources, account management, and portfolio management. A versatile leader known for innovative problem-solving and the ability to navigate complex organizational, cultural, and technological challenges with agility and creativity.
Thorough Senior Consultant professional with competency in developing project and implementation plans. Gifted with strong analytical and project management skills. Successful in meeting new challenges and finding effective solutions.
Overview
13
13
years of professional experience
Work History
Senior Consultant
Chirality Capital Consulting
10.2018 - Current
- Spearheaded the implementation of the 'First Talk with the Director' program for new hire onboarding, enhancing agency culture and employee engagement.
- Led the development of onboarding video scripts for an HR onboarding program's external site, improving accessibility and clarity for new employees.
- Led the design and implementation of Business Process Modeling & Notation (BPMN) to optimize application development processes for a major Department of Defense (DoD) client.
- Provided project management and graphics design support to articulate messaging for all organizational tiers.
- Managed SharePoint activities, improving knowledge management, document control, and internal communications.
- Documented and captured critical workflow processes, communication mechanisms, service models and lessons learned.
- Developed Change Management Communication products for the Acquisition Reform effort.
- Led the Acquisition Reform redesigning, planning and implementation.
- Conducted training to stakeholders on the new implemented Acquisition processes.
- Developed executive briefings, reports, and presentations for senior leadership and stakeholders.
- Led the end-to-end process improvement within the Planning, Programming, Budgeting, and Execution (PPBE), improving resource decision making capabilities, streamlining management and oversight, and enhancing the integration and effectiveness of processes and data.
- Coordinated administrative operations, ensuring efficiency in scheduling, documentation, and communication among stakeholders.
Senior Consultant
Booz Allen Hamilton
09.2015 - 09.2018
- Supported major DoD client through analysis, selection & maintenance of IT projects, initiatives, & investments.
- Perform ad-hoc portfolio analysis.
- Led the analysis, selection, and maintenance of IT projects, focusing on application software and internet technologies.
- Developed functional requirement documents, test plans, and work instructions for software development projects.
- Provided expert guidance on IT portfolio management and capital planning, ensuring alignment with federal standards.
- Analyzed data and metrics and provided feedback on program goals through status reports that included risk mitigation actions.
- Reviewed and verified stakeholder certifications, ensuring proper documentation and regulatory compliance.
- Worked closely with clients to ensure compliance with all budgetary restrictions and regulations.
- Prepared action memos, information memos, and assembled coordination packaged to obtain leadership signature/approval.
- Created workflows for Business Processes in support of the Business Process Re-engineering effort.
- Coordinated administrative functions, including meeting scheduling, documentation management, and report preparation.
Account Manager
The Coury Group
09.2013 - 09.2015
- Managed accounts and portfolios for multiple clients in the healthcare sector.
- Conducted financial and data analysis, advising clients on compliance with policy.
- Responsible for advising clients on meeting compliance and policy.
- Audited financial documents for completeness and accuracy.
- Presented and provided monthly and quarterly financial statements.
- Negotiated contracts with healthcare and service providers, ensuring optimal terms.
Agent/Customer Service Representative
State Farm Insurance
03.2012 - 09.2013
- Provided prompt, accurate, and cost-effective service by responding to inquiries from existing policyholders and the general public regarding insurance availability, eligibility, policy changes, and claim submissions procedures.
- Managed rates, billing clarifications, and payment plans.
- Prepared state mandated insurance forms, memos, and endorsements.
- Audited policy documents to ensure strict underwriting compliance.
- Contacted business prospects and scheduled sales appointments.
- Created and streamlined workflow processes using Microsoft Visio.
- Managed customer databases using Microsoft Access and CRM software.
Education
Bachelor of Science - Criminal Justice
ITT Technical Institute
01.2013
Skills
- IT Project and Portfolio Management
- IT Acquisition
- Capital Planning and Investment Control (CPIC)
- Financial Analysis and Auditing
- Enterprise Resource Planning (ERP)
- Requirements Documentation and Testing
- Change Management
- Strategic Communications
- Business Process Modeling Notation (BPMN)
- Workflow Development and Design
- Business Process Reengineering (BPR)
- Contract Negotiation and Compliance
Job Related Training
- Certified Technology Business Management Executive (CTBME)
- Certified Business Process Modeling & Notation (BPMN)
- Enterprise Resource Planning (ERP)
- Customer Service Management (CRM)
- Portfolio Management (PfM)
- Planning Programming, Budgeting and Execution (PPBE)
Recognition And Awards
- Team Performance Awards, 06/01/16 - 06/01/24
- Collective Ingenuity Awards, 11/01/17
Security Clearance
Secret
Languages
Spanish
Native or Bilingual
Timeline
Senior Consultant
Chirality Capital Consulting
10.2018 - Current
Senior Consultant
Booz Allen Hamilton
09.2015 - 09.2018
Account Manager
The Coury Group
09.2013 - 09.2015
Agent/Customer Service Representative
State Farm Insurance
03.2012 - 09.2013
Bachelor of Science - Criminal Justice
ITT Technical Institute
Similar Profiles
DEPRIESHIA SPELLERDEPRIESHIA SPELLER
Program Analyst at Chirality Capital Consulting/DOTProgram Analyst at Chirality Capital Consulting/DOT
Steven SimmonsSteven Simmons
Senior Health Economics and Policy Advisor at Capital Health Consulting LLCSenior Health Economics and Policy Advisor at Capital Health Consulting LLC
NADIA GORGISNADIA GORGIS
Office Assistant at Human Capital Consulting Service, LLCOffice Assistant at Human Capital Consulting Service, LLC
Sara TobinSara Tobin
Operations Manager, Surgical Services at GW Medical Faculty AssociatesOperations Manager, Surgical Services at GW Medical Faculty Associates
Saif AhsanSaif Ahsan
IT Help Desk Specialist at GEICOIT Help Desk Specialist at GEICO