Laura Grissom
Virginia Beach
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
7
7
years of professional experience
Work History
Administrative & Install Coordinator
One Hour Heating & Air Conditioning
02.2023 - Current
- Began in Client Care, answering phones, addressing customer concerns, scheduling appointments, and ensuring a smooth customer experience.
- Transitioned into Dispatching, providing technicians with necessary job details while proactively managing schedules to prevent delays or missed appointments.
- Moved into Administration, handling invoicing, processing payments, managing memberships, and overseeing the Fantastic Filter program.
- Maintained inventory and ordering for performance products such as indoor air quality (IAQ) solutions, reconciled gas receipts, and analyzed GPS reports to determine hours per call for KPI tracking.
- Took on Install Administration, reviewing and verifying comfort agreements, generating daily reports on sales, commissions, and job processing.
- Created job packets for install teams, handled invoicing and financing, applied for permits, scheduled inspections, and managed paperwork inventory.
Associate Team Lead
Panera Bread
04.2019 - 02.2023
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Cultivated warm relationships with regular customers.
- Managed customer relations and customer service through daily communication and interaction.
- Created solutions for customers to satisfy specific needs, quality, and budget.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Host/To-Go Server
Texas Roadhouse
03.2018 - 11.2021
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Carried out complete opening, closing, and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs.
Education
GED -
Salem High School
Virginia Beach, VA05.2019
Skills
- Customer Relationship Management
- Customer Service and Assistance
- Attention to Detail
- Complex Problem Solving
- Adept Learner
- Attentive Listener
- Time/Money Management
- System Operations
Timeline
Administrative & Install Coordinator
One Hour Heating & Air Conditioning
02.2023 - Current
Associate Team Lead
Panera Bread
04.2019 - 02.2023
Host/To-Go Server
Texas Roadhouse
03.2018 - 11.2021
GED -
Salem High School
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