Laura Jones
Hampton
Summary
Dynamic leader with a proven track record at JCPenney, excelling in operations management and relationship building. Spearheaded initiatives that significantly enhanced customer satisfaction and team efficiency. Skilled in P&L management and problem resolution, consistently achieving and surpassing sales targets through innovative strategies and effective team coaching.
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
26
26
years of professional experience
Work History
General Manager
JCPenney
06.2020 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Assistant Manager of Operations
JCPenney
03.2017 - 06.2020
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Implemented safety protocols to maintain a secure work environment for employees.
- Maintained accurate records of all transactions within the department to facilitate transparent reporting systems.
- Evaluated employee performance regularly, offering constructive feedback while recognizing outstanding achievements as appropriate.
- Optimized inventory management by closely monitoring stock levels and placing timely orders.
- Assisted in budget planning and tracking, ensuring financial targets were met or exceeded.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Assistant Manager of Sales
JCPenney
05.2014 - 05.2017
- Enhanced customer experience by resolving any issues promptly and ensuring complete satisfaction throughout the entire sales process.
- Boosted sales revenue by identifying potential clients and presenting tailored solutions to their needs.
- Established strong relationships with key clients, securing repeat business and fostering long-term partnerships.
- Conducted regular performance reviews with team members, identifying areas for improvement and guiding them towards professional development opportunities.
- Supported staff with training, guidance and confident leadership.
- Set individual and team sales targets, motivating staff to achieve top performance levels consistently.
- Coached employees on upselling products and recommending enhanced services.
- Assisted in the recruitment process for new sales team members, identifying top candidates with strong potential for success within the company.
- Completed store opening and closing procedures by counting drawers and managing security.
Specialty Department Supervisor
JCPenney
09.2012 - 05.2014
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
- Collaborated with other department supervisors to develop cross-functional solutions for store-wide issues.
- Created visually appealing displays that showcased specialty products effectively, attracting customer interest and driving sales growth.
- Provided guidance on product knowledge to both employees and customers, enhancing overall shopping experience within the specialty department.
- Addressed employee conflicts promptly with mediation techniques that fostered a respectful workplace culture.
- Managed daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Maintained a safe working environment by enforcing company policies and adhering to industry regulations.
- Increased sales in the specialty department through effective merchandising and product promotion.
Department Supervisor With Keys
JCPenney
06.2008 - 09.2012
- Conducted regular performance evaluations to identify areas of improvement and provide constructive feedback for employee growth.
- Enhanced team productivity by implementing efficient scheduling and task delegation strategies.
- Streamlined inventory management for improved stock availability and reduced waste.
- Collaborated with other supervisors to develop cross-functional initiatives for increased efficiency and profitability.
- Increased customer satisfaction by consistently monitoring service quality and addressing concerns promptly.
Lead Support Associate
JCPenney
05.2005 - 06.2008
- Enhanced customer satisfaction by providing timely and efficient support to clients.
- Developed comprehensive training materials to improve team knowledge and performance.
- Built strong relationships with key stakeholders through consistent collaboration on projects.
- Contributed to project success by identifying potential risks and recommending appropriate mitigation strategies.
- Maximized team efficiency, implementing process improvements based on analytics and feedback.
Catalog and Credit Associate
JCPenney
06.1999 - 05.2005
- Uploaded completed applications to appropriate credit system.
- Managed sensitive client information securely and confidentially, adhering to all applicable data protection regulations and company policies.
- Processed new customer credit applications accessing credit agency data to open new accounts.
- Provided exceptional customer service, addressing client inquiries and resolving issues related to their credit applications promptly.
Education
No Degree - History
Old Dominion University
Norfolk, VAHigh School Diploma -
Kecoughtan Hogh School
Hampton, VA06-1997
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Training and coaching
- Customer relations
- Relationship building
- Inventory control
- Verbal and written communication
- Staff training and development
- P&L management
- Project management
Timeline
General Manager
JCPenney
06.2020 - Current
Assistant Manager of Operations
JCPenney
03.2017 - 06.2020
Assistant Manager of Sales
JCPenney
05.2014 - 05.2017
Specialty Department Supervisor
JCPenney
09.2012 - 05.2014
Department Supervisor With Keys
JCPenney
06.2008 - 09.2012
Lead Support Associate
JCPenney
05.2005 - 06.2008
Catalog and Credit Associate
JCPenney
06.1999 - 05.2005
No Degree - History
Old Dominion University
High School Diploma -
Kecoughtan Hogh School
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