Laura Keizer
Chesapeake
Summary
Friendly Valet with talent for customer service and satisfaction in fast-paced environments. Communicates well and supports team members with creative problem-solving. Proven history of fostering positive guest experiences to meet team, individual and corporate objectives.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Valet/Service Greeter
Priority Toyota Chesapeake
Chesapeake
09.2022 - 06.2024
- Greeted guests upon arrival and provided exceptional customer service.
- Handled difficult situations calmly and professionally in order to maintain a positive relationship with guests.
- Parked and retrieved guest vehicles quickly to avoid long wait times.
- Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
- Greeted customers warmly and professionally upon arrival to the business.
- Greeted customers and opened doors for them upon arrival.
- Provided exceptional customer service by anticipating customer needs and exceeding expectations.
Package Delivery Driver
Pemcco Logistic services/ PLS/ AMAZON
Virginia Beach
10.2020 - 05.2022
- Delivering packages in a timely manner while adhering to all traffic laws and regulations.
- Loading packages into the truck and ensuring they are secure for transport.
- Communicating with dispatch personnel to receive instructions on daily routes or individual deliveries.
- Carried heavy items from vehicle to customer building location.
- Inspected vehicle daily and reported issues to schedule maintenance and repairs.
- Followed company policies and procedures for package handling and delivery.
- Demonstrated professionalism and positive attitude in customer interactions.
- Reported any accidents or vehicle issues immediately to management.
- Logged package delivery time in system for proof of delivery and to close orders.
- Identifying potential unsafe conditions such as icy roads or heavy traffic areas that could affect route times and delivery.
- Assisting with loading and unloading packages from trucks as needed.
- Performing pre-trip inspections of assigned vehicles before starting routes.
- Following all safety protocols while operating a motor vehicle during deliveries.
- Loaded and unloaded boxes and packages to move to and from vehicle.
- Drove delivery truck or van to transport orders.
- Navigated route to customer locations using GPS maps.
- Reporting accidents or incidents involving delivery personnel or company property immediately to supervisors or managers.
Skills
- Vehicle operation
- Traffic law compliance
- Package handling
- Customer service
- Time management
- Safety protocols
- Friendly and outgoing
- Valid Driver's license
- Clean driving record
- Multitasking and organization
- Ability to follow directions
- Cash handling
- Vehicle parking and retrieval
- Loading and unloading
Timeline
Valet/Service Greeter
Priority Toyota Chesapeake
09.2022 - 06.2024
Package Delivery Driver
Pemcco Logistic services/ PLS/ AMAZON
10.2020 - 05.2022
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