LAURA LAGASSE
Norfolk
Summary
Detail-oriented Front Office Professional with extensive experience in managing high-volume operations. Strong communication and organizational skills drive effective scheduling and customer service. Collaborative team player dedicated to optimizing processes and adapting to dynamic environments.
Overview
12
12
years of professional experience
Work History
Receptionist
XKIG
05.2025 - 02.2026
- Served as first point of contact for clients, managing phone inquiries and in-office interactions to enhance client experience.
- Answered phone, routed callers to appropriate departments, and managed incoming mail and package deliveries while keeping office supplies inventoried and ordered.
- Fostered collaborative relationships across departments by assisting with mailings, data entry, bank deposits, notarization, and other support tasks.
Quality Assurance Coordinator
Home Instead Home Care
04.2024 - 02.2025
- Ensured exemplary client experience through regular visits and effective troubleshooting.
- Conducted drop-in home visits to verify care professionals adhered to uniforms and care plans.
- Establish trusting relationships with client families and clients.
- Resolved client issues promptly through troubleshooting and support.
- Participate in daily office staff meetings to assure proper coordination of services.
- Assist with applicant interviews and client service consults.
- Provided notary services for legal documents.
Scheduler – Administrative Assistant
Mathas Financial Group
12.2023 - 04.2024
- Represented company positively, enhancing client relations and satisfaction.
- Handled incoming calls, resolving inquiries or directing to appropriate personnel.
- Assisted clients with service work by preparing forms or conference calls to corporate service center.
- Scanned and uploaded all completed paperwork to MMSilo.
- Supported clients with service requests by preparing necessary forms and coordinating conference calls with corporate service center.
- Sent monthly e-cards for client birthdays.
- Provided notary services for legal documents.
Receptionist
Caplan Law Group
11.2021 - 11.2023
- Presented firm positively, assisting clients and fostering a welcoming environment.
- Handled incoming phone calls, resolving inquiries or directing to appropriate departments.
- Coordinated office supply inventory, optimizing procurement processes and reducing costs.
- Performed data entry and managed mailings for office correspondence.
- Provided notary services for legal documents to ensure proper authentication.
Executive Assistant/Office Manager
Diflorio Financial
08.2014 - 05.2020
- Maintained compliant client files in company portal and hard copies, organized calls and client issues for Agent, made policy updates and corrections, scheduled appointments, and ensured agent licensing requirements were met.
- Developed filing system enabling Agent to efficiently manage over 1200 clients.
- Supported Agent in achieving retention goals and driving business growth throughout 7-year tenure.
- Agent achieved yearly MDRT status, NYL Counsel Agent, and was the Norfolk GO 2019 Agent of the Year while I managed business office.
- Provided notarization services for various legal documents.
Education
High School Diploma -
Lincoln High School
ManitowocSkills
- Superior Customer Service
- Front Desk Management
- Adaptability
- Relationship building
- Multitasking and organization
- Problem-solving
- Critical thinking
- Creativity
- Leadership
Timeline
Receptionist
XKIG
05.2025 - 02.2026
Quality Assurance Coordinator
Home Instead Home Care
04.2024 - 02.2025
Scheduler – Administrative Assistant
Mathas Financial Group
12.2023 - 04.2024
Receptionist
Caplan Law Group
11.2021 - 11.2023
Executive Assistant/Office Manager
Diflorio Financial
08.2014 - 05.2020
High School Diploma -
Lincoln High School