Laura Mattoon
Ashburn
Summary
Motivated professional transitioning from household management to the workforce, showcasing strong organizational skills and adaptability. Proven ability to enhance client satisfaction through effective communication and project management, ready to contribute positively in a new role.
Overview
10
10
years of professional experience
Work History
Consultant
Kaizen MMA of Ashburn
Ashburn
08.2020 - 01.2022
- Established feedback mechanisms to improve client satisfaction and engagement, resulting in actionable insights for service enhancement.
- Researched industry trends to inform program development and service offerings, ensuring alignment with market needs.
- Created marketing materials that effectively promoted training services and events, increasing visibility and client interest.
- Created a friendly atmosphere for clients and visitors at the reception area.
Legal Associate
EVantage
Leesburg
07.2015 - 04.2016
- Drafted legal documents and contracts for client transactions.
- Supported attorneys in trial preparation and developed case strategies to strengthen legal arguments.
- Managed client communications and maintained case files efficiently.
- Reviewed case files to ensure all necessary documentation was included.
- Engaged in meetings with attorneys, clients, and other stakeholders to facilitate case discussions and gather insights.
- Provided regular updates to clients via phone and email to ensure transparency and address concerns regarding case status.
Legal Manager
Polsinelli
Dallas
11.2011 - 05.2012
- Established and optimized firm's record system, organizing physical and digital records for streamlined retrieval.
- Educated staff on recordkeeping procedures and data management tools to enhance compliance and accuracy.
- Conducted research on relevant laws and regulations affecting organizational activities.
- Coordinated logistics for events and client meetings, ensuring seamless operations and positive client experiences.
- Managed office supply inventory and initiated orders for replacements.
Education
MBA - Business Administration
Ashford University
San Diego, CA10-2018
Bachelor of Arts - Communications
Ashford University
San Diego, CA06-2015
Associate of Arts - Paralegal Studies
Sinclair Community College
Dayton, OH06-2006
Skills
- Project management
- Business analysis
- Data analysis
- Team leadership
- Client rapport
- Issue resolution
- Work planning
- Problem solving
- Time management
- Adaptability
- Effective communication
- Microsoft Office
Timeline
Consultant
Kaizen MMA of Ashburn
08.2020 - 01.2022
Legal Associate
EVantage
07.2015 - 04.2016
Legal Manager
Polsinelli
11.2011 - 05.2012
MBA - Business Administration
Ashford University
Bachelor of Arts - Communications
Ashford University
Associate of Arts - Paralegal Studies
Sinclair Community College