Laura Mills, CAM
Chesapeake
Summary
Professional property management expert ready to deliver outstanding results. Strong background in overseeing properties, ensuring tenant satisfaction, and managing budgets. Proven ability to collaborate effectively with teams, adapt to changing needs, and maintain high standards. Skilled in contract negotiations, maintenance/vendor coordination, and resident relations. Known for reliability, problem-solving, and achieving goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Property Manager
BECO Asset Management
11.2023 - Current
- Handled tenant complaints promptly and appropriately, calling in maintenance technicians and vendors as needed.
- Maintained positive management-resident relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with residents to identify required repairs and pre-plan for turn needs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards or cosmetic concerns.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both management and residents.
- Enhanced resident satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Increased property occupancy rates by effectively marketing available units and conducting thorough resident screenings.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Increased revenue with strategic lease renewal negotiations, focusing on tenant retention.
- Managed lease renewals strategically to minimize turnover risks while balancing rent increases with market conditions for optimal revenue generation.
- Developed long-term relationships with local businesses, resulting in increased referrals and enhanced community reputation.
Property Manager
PRG Real Estate
04.2016 - 10.2023
- Handled tenant complaints promptly and appropriately, calling in maintenance technicians and vendors as needed.
- Maintained positive management-resident relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with residents to identify required repairs and pre-plan for turn needs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards or cosmetic concerns.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both management and residents.
- Enhanced resident satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Increased property occupancy rates by effectively marketing available units and conducting thorough resident screenings.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Increased revenue with strategic lease renewal negotiations, focusing on tenant retention.
- Managed lease renewals strategically to minimize turnover risks while balancing rent increases with market conditions for optimal revenue generation.
- Developed long-term relationships with local businesses, resulting in increased referrals and enhanced community reputation.
Administrative and Marketing Coordinator
Century 21 ALL-SERVICE
08.2015 - 04.2016
- Answered general marketing department inquiries by email, phone, and mail.
- Developed visually engaging marketing materials to support product launches and promotions.
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
- Managed CRM database to maximize customer outreach efforts and strengthen client relationships.
- Planned and executed internal and external marketing events.
- Created engaging brochures and flyers to use for promotional materials and distribution.
- Maintained strict confidentiality of sensitive information while handling sensitive client contracts.
- Stored and filed contract documents in orderly, organized systems.
- Drafted, reviewed and revised contracts for accuracy and completeness.
- Streamlined contract processes by implementing efficient tracking and organization systems.
- Maintained efficient office operations by handling errands and administrative functions.
- Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
- Prepared and maintained accurate property listings, sales contracts and closing documents.
- Coordinated appointments to show marketed properties.
- Supported agents in managing multiple transactions simultaneously, ensuring deadlines were met consistently.
- Assisted clients in home staging and overall preparation for real estate sales process.
Education
Master of Science - Construction Project Management
Liberty University
Lynchburg, VA05-2027
Bachelor of Science - Business Administration
Liberty University
Lynchburg, Virginia01.2020
General Studies - General Studies
Central Virginia Community College
Lynchburg, Virginia01.2013
Advanced Diploma - undefined
Brookville High School
Lynchburg, Virginia01.2010
Skills
- Property inspections
- Payment collection
- Tenant relations
- Staff management
- Eviction procedures
- Occupancy management
- Tenant and eviction laws
- Vendor management
- Financial budgeting and reporting
- Contract negotiation
Certification
Certified Apartment Manager (CAM)
Affiliations
- Virginia Apartment Management Association (VAMA)
- Virginia Apartment Management Association (VAMA) Advisory Committee
Timeline
Property Manager
BECO Asset Management
11.2023 - Current
Property Manager
PRG Real Estate
04.2016 - 10.2023
Administrative and Marketing Coordinator
Century 21 ALL-SERVICE
08.2015 - 04.2016
General Studies - General Studies
Central Virginia Community College
Advanced Diploma - undefined
Brookville High School
Master of Science - Construction Project Management
Liberty University
Bachelor of Science - Business Administration
Liberty University
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