Laura Nickels
Bristol
Summary
Highly adaptable and diligent professional driven to contribute to the success of a collaborative team. Strong desire for a long-term career, finding great satisfaction in acquiring new job skills and effectively applying them in a practical setting. Known for organizational prowess and unwavering reliability, consistently delivering high-quality work.
Overview
27
27
years of professional experience
Work History
Surgery Scheduler
McGarry Orthopedic Clinic
Bristol, VA
08.2023 - Current
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
Small Line Winder
Federal Pacific
Bristol, VA
06.2019 - 08.2023
- Set up and adjusted machinery to specific needs.
- Used hand tools to cut wire and thread.
- Used wire or bolt cutters to cut wires and form leads.
Kitchen Supervisor
Wallens Ridge State Prison
Big Stone Gap, VA
03.2019 - 06.2019
- Oversaw food preparation, production and presentation according to quality standards.
- Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
- This was a maximum security prison. After a few weeks of being actually in the kitchen I realized that I was scared and nervous to work so closely with the prisoners as they were the cooks and workers we were supervising and left.
Cafeteria Retail Supervisor
Compass Group USA
Abingdon, VA
01.2018 - 03.2019
- Dealt with customer complaints and rectified product and service issues.
- Coordinated restocks to keep retail displays organized and full for customers.
- Supervised work of cashiers, training new team members and monitoring performance.
- Handled daily deposits.
- Helped kitchen staff as needed.
Kitchen Supervisor
Appalachian Teen Challenge
Princeton, WV
02.2012 - 01.2018
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Trained new team members on kitchen procedures, safety protocols, and company standards.
- Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.
- Monitored food preparation, production, and plating for quality control.
- Controlled food costs and managed inventory.
- Reduced food waste through effective inventory management and menu planning.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
Cook
Carillon Roanoke Memorial Hospital
Roanoke, VA
11.2010 - 02.2012
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Set up and performed initial prep work for soups, sauces and salads.
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
- Chopped, diced and sliced vegetables and fruit ahead of dinner rush.
Bank Teller
Highland Union Bank
Bristol, VA
01.2005 - 11.2010
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Reconciled cash and checks against computer records at end of shift.
- Responded and assisted customers with account inquiries and updates.
- Entered transactions into computer and issued customer receipts.
- Explained bank services, financial products and applicable fees to customers.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
Shift Leader
Sonic Drive In
Bristol, VA
06.1998 - 01.2005
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Education
Some College (No Degree) - Accounting
Wytheville Community College
Wytheville, VAHigh School Diploma -
John S. Battle High School
Bristol, VA05.2000
Skills
- Basic equipment operation
- Safety compliance
- Time management
- Reliable and trustworthy
- Organization
- Work ethic
- Clerical
- Multitasking
- People skills
- Schedule coordination
- Inventory control
- Food safety
- Staff training
- Operations management
- Food presentation
- Kitchen organization
- Health code compliance
Timeline
Surgery Scheduler
McGarry Orthopedic Clinic
08.2023 - Current
Small Line Winder
Federal Pacific
06.2019 - 08.2023
Kitchen Supervisor
Wallens Ridge State Prison
03.2019 - 06.2019
Cafeteria Retail Supervisor
Compass Group USA
01.2018 - 03.2019
Kitchen Supervisor
Appalachian Teen Challenge
02.2012 - 01.2018
Cook
Carillon Roanoke Memorial Hospital
11.2010 - 02.2012
Bank Teller
Highland Union Bank
01.2005 - 11.2010
Shift Leader
Sonic Drive In
06.1998 - 01.2005
High School Diploma -
John S. Battle High School
Some College (No Degree) - Accounting
Wytheville Community College