Laura Nickels
Bristol
Summary
Highly adaptable and diligent professional driven to contribute to the success of a collaborative team. Strong desire for a long-term career, finding great satisfaction in acquiring new job skills and effectively applying them in a practical setting. Known for organizational prowess and unwavering reliability, consistently delivering high-quality work.
Overview
27
27
years of professional experience
Work History
Surgery Scheduler
McGarry Orthopedic Clinic
08.2023 - Current
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
Small Line Winder
Federal Pacific
06.2019 - 08.2023
- Set up and adjusted machinery to specific needs.
- Used hand tools to cut wire and thread.
- Used wire or bolt cutters to cut wires and form leads.
Kitchen Supervisor
Wallens Ridge State Prison
03.2019 - 06.2019
- Oversaw food preparation, production and presentation according to quality standards.
- Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
- This was a maximum security prison. After a few weeks of being actually in the kitchen I realized that I was scared and nervous to work so closely with the prisoners as they were the cooks and workers we were supervising and left.
Cafeteria Retail Supervisor
Compass Group USA
01.2018 - 03.2019
- Dealt with customer complaints and rectified product and service issues.
- Coordinated restocks to keep retail displays organized and full for customers.
- Supervised work of cashiers, training new team members and monitoring performance.
- Handled daily deposits.
- Helped kitchen staff as needed.
Kitchen Supervisor
Appalachian Teen Challenge
02.2012 - 01.2018
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Trained new team members on kitchen procedures, safety protocols, and company standards.
- Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.
- Monitored food preparation, production, and plating for quality control.
- Controlled food costs and managed inventory.
- Reduced food waste through effective inventory management and menu planning.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
Cook
Carillon Roanoke Memorial Hospital
11.2010 - 02.2012
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Set up and performed initial prep work for soups, sauces and salads.
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
- Chopped, diced and sliced vegetables and fruit ahead of dinner rush.
Bank Teller
Highland Union Bank
01.2005 - 11.2010
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Reconciled cash and checks against computer records at end of shift.
- Responded and assisted customers with account inquiries and updates.
- Entered transactions into computer and issued customer receipts.
- Explained bank services, financial products and applicable fees to customers.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
Shift Leader
Sonic Drive In
06.1998 - 01.2005
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Education
Some College (No Degree) - Accounting
Wytheville Community College
Wytheville, VAHigh School Diploma -
John S. Battle High School
Bristol, VA05.2000
Skills
- Basic equipment operation
- Safety compliance
- Time management
- Reliable and trustworthy
- Organization
- Work ethic
- Clerical
- Multitasking
- People skills
- Schedule coordination
- Inventory control
- Food safety
- Staff training
- Operations management
- Food presentation
- Kitchen organization
- Health code compliance
Timeline
Surgery Scheduler
McGarry Orthopedic Clinic
08.2023 - Current
Small Line Winder
Federal Pacific
06.2019 - 08.2023
Kitchen Supervisor
Wallens Ridge State Prison
03.2019 - 06.2019
Cafeteria Retail Supervisor
Compass Group USA
01.2018 - 03.2019
Kitchen Supervisor
Appalachian Teen Challenge
02.2012 - 01.2018
Cook
Carillon Roanoke Memorial Hospital
11.2010 - 02.2012
Bank Teller
Highland Union Bank
01.2005 - 11.2010
Shift Leader
Sonic Drive In
06.1998 - 01.2005
High School Diploma -
John S. Battle High School
Some College (No Degree) - Accounting
Wytheville Community College
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