Laura Pittman
Meadview
Summary
Proven quality inspection professional with a track record of enhancing efficiency and reducing errors at Paramont Manufacturing. Skilled in visual inspections, spot repair, and adept at fostering professional relationships, I significantly improved productivity rates. My mathematical skills and commitment to excellence have driven continuous improvement processes, directly impacting company success.
Overview
2025
2025
years of professional experience
Work History
FINAL INSPECTION
Paramont Manufacturing
- Conducted routine quality checks to verify conformance to established standards, minimizing product rejections during final inspection stages.
- Improved overall productivity rates
- Identified opportunities for continuous improvement in the final inspection process, resulting in increased efficiency and reduced errors.
- Top coat and primer spot repair
Customer Service Representative
Walmart
03.2019 - 12.2024
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Maintained clean and secure fitting rooms
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Freight
- Responded proactively and positively to rapid change.
- Answered multi-line phone lines
Office Administrative Assistant
A-OK Auction Company
03.2012 - 06.2019
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Data entry
- Accounts payable and receivable
- Payroll
- Payroll taxes
- Invoicing
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Office Administrative Assistant
A-OK Auto Sales
08.2010 - 06.2013
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Tag and titling services
- Payroll
- Payroll taxes
- Data entry
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Maintained inventory of office supplies and placed orders.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Customer Service Cashier
Walmart
09.2003 - 01.2007
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Performed cash, card, and check transactions to complete customer purchases.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Payroll Services
- Layaway
- Electronics
Education
Associates - Business Administration
Virginia Highlands Community College
Abingdon, VAAssociates - Early Childhood Education
Virginia Highlands Community College
Abingdon, VASkills
- Quality inspection professional
- Efficient Time management
- Type wpm 50 wpm efficiently
- Great communication skills
- Conflict resolution
- Mathmatical skills
- Microsoft office and excel software
- Intuit software
- Patience
- Driven
- Customer service
- Problem solving
- Negotiating
- Type 45 wpm
- Leadership
- Team player
Timeline
Customer Service Representative
Walmart
03.2019 - 12.2024
Office Administrative Assistant
A-OK Auction Company
03.2012 - 06.2019
Office Administrative Assistant
A-OK Auto Sales
08.2010 - 06.2013
Customer Service Cashier
Walmart
09.2003 - 01.2007
FINAL INSPECTION
Paramont Manufacturing
Associates - Business Administration
Virginia Highlands Community College
Associates - Early Childhood Education
Virginia Highlands Community College
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