Proven Administrative Assistant with a track record of enhancing office efficiency and excelling in customer service at Carilion Clinic. Leveraged expertise in Microsoft Excel and strong problem-solving skills to improve document organization and client relations. Achieved a notable increase in operational efficiency, demonstrating a commitment to excellence and teamwork.
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Motivated professional with extensive experience in customer service, sales and administrative tasks.
Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Developed filing system for historical documents, preserving important company records and improving access to information.
Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
Administrative Assistant/Production Floater
Jefferson Surgical Clinic Inc
07.2005 - 12.2022
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Maintained inventory of office supplies and placed orders.
Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
Contributed to policy updates, researching regulations to ensure company compliance.
Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
Developed filing system for historical documents, preserving important company records and improving access to information.
Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
Managed filing system, entered data and completed other clerical tasks.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Assisted coworkers and staff members with special tasks on daily basis.
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Volunteered to help with special projects of varying degrees of complexity.
Front Desk Receptionist/Switchboard Operator
Roanoke Ear Nose and Throat
08.2003 - 10.2005
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Scheduled, coordinated and confirmed appointments and meetings.
Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Collected room deposits, fees, and payments.
Enhanced customer satisfaction by providing efficient and professional front desk services.
Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Completed data entry and filing to keep records updated for easy retrieval.
Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Completed all tasks in compliance with company policies and procedures.
Increased guest retention by maintaining a welcoming and organized reception area.
Enhanced security by monitoring visitor access and issuing badges according to company protocols.
Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
Maintained strict confidentiality of sensitive information, upholding privacy standards.
Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
Customer Service Representative/Warehouse Order Selector
National Diabetic Pharmacy
04.2003 - 02.2005
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Contributed to sales growth by upselling products and services based on individual customer requirements.
Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Quality Control Inspector
Heironimus
01.1999 - 03.2001
Communicated with production team members about quality issues.
Inspected quality of products, taking note of functionality, appearance and other specifications.
Inspected incoming and outgoing materials for accuracy and quality.
Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Performed visual inspections and non-destructive tests where appropriate.
Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
Collaborated with production staff to establish and meet quality standards
Completed precise measurements using special tools.
Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
Actively participated in regular audits to verify compliance with industry regulations and company policies, ensuring continued certification and enhanced credibility within the market.
Played an integral role in achieving company-wide safety goals by diligently enforcing proper handling practices during all stages of the inspection process.
Implemented digital tracking system for quality control reports, improving accessibility and review efficiency.
Reduced return rates with proactive quality control measures and detailed product inspections prior to shipment.
Education
High School Diploma -
Patrick Henry
Roanoke, VA
06-1999
Skills
Customer service
Data entry
Computer skills
Office administration
Administrative support
Microsoft Word
Time management
Microsoft Excel
Clerical support
Critical thinking
Strong problem solver
Scheduling
Documentation and recordkeeping
Database entry
Scheduling and calendar management
Dedicated team player
Excel spreadsheets
Appointment scheduling
Recordkeeping
Interests
I participate in a variety of outdoor recreational activities
I participate in various sports activities for physical activity, camaraderie, and personal growth
Enjoy creating and following travel blogs and vlogs
Acting and Theater
Food Photography
Sharing travel tips, recommendations, and insights with fellow enthusiasts
DIY and Home Improvement
I like working with my hands and fixing things
Outdoor Recreation
Music
Team Sports
Playing Sports
Astrology
Volunteering with youth sports programs as a Softball coach for girls ages 12-18 and Team mom for boys soccer and baseball
Camping
I have a passion for photography and editing photos
Kayaking
Growing herbs, vegetables, or fruits in home gardens
Vice President, Human Resource Operations and Total Rewards at Carilion ClinicVice President, Human Resource Operations and Total Rewards at Carilion Clinic
