Summary
Overview
Work History
Education
Skills
Timeline
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Laura Tomlin

North Chesterfield

Summary

Dynamic and dedicated professional with extensive experience at Sam's Club, excelling in customer service and cash handling. Proven ability to enhance customer satisfaction through effective issue resolution and a strong work ethic. Skilled in POS system operations and maintaining high sanitation standards, fostering a welcoming environment for diverse clientele.

Overview

17
17
years of professional experience

Work History

Cafe Associate

Sam's Club
06.2025 - Current
  • Maintained clean and presentable cafe by wiping, sanitizing, and replenishing supplies frequently to support workflow efficiency and employee job tasks.
  • Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Checked proper temperature of food to maintain food safety standards and reduce illness.
  • Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Operated point-of-sales system and securely handled cash and credit card payments to drive business profitability.

Customer Service Representative

Sam's Club
06.2018 - 06.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Process returns.
  • Sign up memberships.
  • Sign up credit cards and pay bills.

Team Lead

Sam's Club
03.2024 - 08.2024
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Coached team members in techniques necessary to complete job tasks.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Daily money deposits.
  • Give out breaks.
  • Take care of customers.

Cashier

Sam's Club
10.2013 - 06.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Answered questions about store policies and addressed customer concerns.
  • Upgraded memberships.
  • Signed up credit cards, and bill pay.

Cashier

Kroger
03.2009 - 05.2013
  • Welcomed customers and helped determine their needs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Education

GED -

Monacan High
Chesterfield, VA

Skills

  • Cleanliness
  • Organization
  • Sanitation standards
  • POS system operation
  • Customer service
  • Staff motivation
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Money handling
  • Reliability and punctuality
  • Customer relations
  • Cash register operation
  • Written and verbal communication
  • Order taking
  • Cash management
  • Cash register systems
  • Payment processing
  • Product restocking
  • Product knowledge
  • Refunds and exchanges
  • Issue resolution
  • POS system operations
  • POS systems
  • Staff training
  • Refund handling
  • Guest inquiries
  • Attention to detail
  • Retail merchandising

Timeline

Cafe Associate

Sam's Club
06.2025 - Current

Team Lead

Sam's Club
03.2024 - 08.2024

Customer Service Representative

Sam's Club
06.2018 - 06.2025

Cashier

Sam's Club
10.2013 - 06.2018

Cashier

Kroger
03.2009 - 05.2013

GED -

Monacan High

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Laura Tomlin