20 Years of experience in healthcare, including patient access, medical records, medical receptionist, scheduling, medical office manager, and patient advocacy. I give my all in everything I do. I work to make sure the patient or customer feels heard and cared for.
Work History
Museum Shop Assistant
Belle Grove Plantation
Middletown, VA
Processed customer transactions efficiently and accurately using POS systems.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Stocked, tagged and displayed merchandise as required.
Supervised volunteer staff working at Admissions desk.
Facilitated positive shopping experience, greeted customers warmly upon entry.
Patient Access Specialist
Winchester Imaging
Winchester, VA
Facilitated patient check-in processes to enhance overall efficiency and reduce wait times.
Assisted with insurance verification and pre-registration to ensure accurate patient information.
Supported scheduling of imaging appointments, optimizing clinic workflow and patient flow.
Maintained electronic health records with high attention to detail for compliance and accuracy.
Medical Social Worker
Blue Ridge Hospice
Winchester, VA
Assessed patient needs and provided emotional support to individuals and families facing terminal illness.
Developed comprehensive care plans in collaboration with interdisciplinary teams to address psychosocial issues.
Facilitated communication between patients, families, and healthcare providers to ensure continuity of care.
Educated patients and families on available hospice services and resources for end-of-life care.
Medical Front Office Manager
Carient Heart & Vascular
Manassas, VA
Supervised daily operations of front office, ensuring efficient patient flow and appointment scheduling.
Managed staff schedules and performance, fostering a collaborative team environment.
Implemented new processes to enhance patient registration accuracy and reduce wait times.
Developed training programs for new hires, improving onboarding efficiency and staff competency.
Patient Advocate
Valley Health-Winchester Medical Center
Winchester, VA
Facilitated communication between patients and healthcare teams to address concerns and improve satisfaction.
Assisted patients in understanding their rights and navigating healthcare processes effectively.
Provided emotional support to patients and families during challenging medical situations, fostering trust and rapport.
Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.
Patient Relations Representative
Inova Fairfax Hospital-Inova Schar Cancer Institute
Fairfax, VA
Facilitated communication between patients and healthcare providers to enhance patient experience.
Assisted in resolving patient inquiries and concerns, ensuring timely follow-up.
Collaborated with multidisciplinary teams to streamline patient care processes and improve satisfaction rates.
Collected feedback from patients to identify areas for service improvement and implement changes.
Enhanced patient satisfaction by addressing concerns and providing timely resolutions.
Provided empathetic support during difficult situations, resulting in increased patient trust and loyalty.
Provided exceptional customer service while fielding incoming phone calls, addressing patient inquiries, and resolving concerns in a professional manner.
Patient Relations Representative
Prince William Hospital
Manassas, VA
Liaised between patients and medical staff, facilitating effective communication of needs, preferences, and treatment plans.
Worked effectively with staff from all departments to coordinate resolutions.
Acted as a liaison between the interdisciplinary team members regarding critical aspects of the care plan.
Advocated for patient rights and access to support resources in healthcare settings.
Assisted patients in navigating complex healthcare systems and procedures to reduce emotional strain.
Provided emotional support to patients and families during challenging medical situations, fostering trust and rapport.
Education
Biology
Radford University
Radford, VA
Bachelor of Science - Social Work
Radford University
Radford, VA
Skills
Friendly, positive attitude
Exceptional Customer service
Scheduling
Patient Registration/Patient Access
Patient Advocacy
Medical billing
Electronic health records
HIPAA expert
Conflict resolution techniques
Medical records management
Remote Work success
Timeline
Museum Shop Assistant
Belle Grove Plantation
Patient Access Specialist
Winchester Imaging
Medical Social Worker
Blue Ridge Hospice
Medical Front Office Manager
Carient Heart & Vascular
Patient Advocate
Valley Health-Winchester Medical Center
Patient Relations Representative
Inova Fairfax Hospital-Inova Schar Cancer Institute
