LAUREL SCHMIDT
Jeni's Splendid Ice Creams LLC
Vienna
2027
years of professional experience
Experienced with team supervision, operational efficiency, and staff training. Utilizes strong leadership to maintain productivity and morale. Track record of implementing effective processes and adapting to changing needs.
Work History
Shift Leader
11 Months- Supervised daily operations to ensure efficient service and product quality.
- Trained and mentored new team members on customer service standards.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Managed inventory levels to prevent stock shortages, conducting regular audits and ordering supplies as needed.
Brand Representative
- Assisted in visual merchandising to enhance store presentation and brand identity.
- Designed and completed floorsets and displays, filled floor, and rang up customers.
- Assisted with daily opening and closing tasks to maintain a clean, neat, and professional store.
- Maintained inventory accuracy through regular stock audits and organization.
Front Desk Manager
- Managed front desk operations, ensuring smooth check-in for patrons.
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Greeted visitors and members upon arrival, offered assistance, and answered questions to build rapport and retention.
- Ensured data accuracy through regular audits of guest profiles.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Maintained an accurate update on possible weather conditions, and events throughout the day on club's website via Social Media.
Assistant Swim Coach
- Assisted in developing practice plans for swimmers to improve technique and performance.
- Monitored swimmer progress and provided constructive feedback throughout regular team practices, as well as private lessons.
- Ensured safety protocols were followed during practice and private lessons, promoting a secure environment, regardless on swimmer skill level.
- Supported recruitment efforts by engaging with prospective team members and their families.
- Adapted teaching strategies to match developmental age and abilities of students.
- Maintained open communications with parents and guardians to keep everyone informed about schedules, and team events.
Lifeguard
- Responded promptly to emergencies, administering first aid and CPR as needed.
- Assisted in training new lifeguards on rescue techniques and emergency protocols.
- Gave private lessons and taught floating techniques and treading water.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
Education
High School Diploma
- Elected Captain of Swim and Dive Team
- Extracurricular Activities: Organized and recruited for a summer mission's trip to Romania
Skills
Cash handling
Customer service resolution
Inventory management
Shift documentation
Team leadership
Training and mentoring
Multitasking
Organizational skills
Timeline
Shift Leader
Jeni's Splendid Ice Creams LLC
08.2025 - CurrentRead More
Brand Representative
Altar'd State
2019 - 2020Read More
Front Desk Manager
Cardinal Hill Swim Club
2018 - 2019Read More
Assistant Swim Coach
Cardinal Hill Swim Club
2016 - 2018Read More
Lifeguard
Crystal Aquatics
2015 - 2018Read More
Trinity Christian School of Fairfax
High School Diploma
Read More