Lauren Brown
Colonial Heights
Summary
Experienced Patient Care Technician with proven multi-tasking capabilities at St. Francis Medical Center, committed to exceptional patient care and thorough observation. Proven ability to monitor vital signs and document accurately in electronic health records. Recognized for effective communication and teamwork, ensuring a safe and supportive environment for patients and families.
Overview
26
26
years of professional experience
Work History
Patient Care Technician
St. Francis Medical Center
08.2023 - Current
- Provided direct patient care in diverse healthcare settings.
- Assisted patients with activities of daily living, including bathing, dressing and grooming.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Monitored vital signs and reported changes to nursing staff.
- Maintained a clean and safe environment for patients.
- Documented patient information accurately in electronic health records.
- Communicated effectively with patients and family members about care needs.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Helped create a safe environment by following infection control policies.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Performed EKGs, bladder scans, and blood sugar tests as directed by the physician or RN.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Provided emotional support for patients and families during difficult times.
- Turned and repositioned bedridden patients to prevent bedsores.
- Restocked the unit as needed with the necessary medical supplies.
- Managed multiple tasks simultaneously while maintaining attention to detail.
Certified Medical Assistant
Infant Jesus
Chester
03.2017 - 08.2017
- Answered telephones & greeted patients
- Updated and filed patients' medical records
- Handled correspondences and scheduled appointments
- Arranged for referral transfers and laboratory services
- Received and updated patient accounts by payment
- Performed, physicals, urinalyses, strep cultures and flu testing
- Collected and prepared laboratory specimens
Medical Records Coordinator
Briggs DWD Home Health Agency
Richmond
05.2015 - 12.2015
- Monitored and evaluated patient confidential information by utilizing a medical record database
- Assessed patient records to ensure they were complete and accurate for continuity of care
- Processed and maintained the data and patient records daily.
- Managed patient record organization and filing systems for efficient access.
- Assisted medical staff with retrieving patient information promptly.
- Arranged and managed medical record filing, retrieval, and transfers per established guidelines.
- Received incoming faxes and scanned them into the appropriate patient's chart in the EHR system.
- Maintained patient confidentiality by ensuring secure storage and retrieval of medical records.
- Created new patient charts, including entering data into electronic health record system.
- Kept department clean, organized and professional.
- Randomly facilitated surveys and home visits to ensure patients were receiving appropriate medical care based on the Medicaid guidelines.
- Facilitated Job Fairs with Good Will, Inc and other collateral affiliated in the field of nursing.
Sales Associate
JC Penny
Colonial Heights
08.2006 - 09.2014
- Performed daily tasks with strong communication, organization, and time management skills
- Achieved customer service award for outstanding customer service
- Exceptional team player who is able to work independently
- Resolved customer inquiries and complaints with professionalism and empathy.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Worked with fellow sales team members to achieve group targets.
- Used technology resources to assist customers in locating and selecting items.
- Attended weekly team meetings to review performance goals and objectives.
- Adhered to company initiatives and achieved established goals.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Placed special orders or called other stores to find desired items.
Certified Medical Assistant
Onsite Health
Fort Lee
01.2011 - 05.2011
- Executed detailed physicals for soldiers scheduled to deploy.
- Physicals included, but were not limited to, height and weight; blood pressure; eye exams; urinalysis; venipuncture; and EKG.
- Maintained the cleanliness and organization of examination rooms.
- Administered injections and immunizations according to physicians instructions.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
Volunteer
Hospice
Petersburg
04.2010 - 10.2010
- Proactively provided assistance and comfort to elderly patients’ daily routines
- Administered proficient customer service skills while handling multi-task levels of responsibility with minimal direction
- Assisted Certified Nursing Assistant’s with routine duties and patient care
- Provided compassionate support to patients and families during visitations.
- Offered companionship to patients, fostering a sense of dignity and respect.
Extern
Southside Family Practice
Petersburg
10.2009 - 04.2010
- Coordinated patient scheduling and appointment follow-ups efficiently.
- Communicated effectively with patients regarding their treatment plans.
- Supported nursing staff by preparing examination rooms and equipment.
- Straightened chairs, swept debris and cleaned tables to maintain clean and organized work area.
- Answered office phone to direct inquiries to appropriate individuals.
- Learned how to properly operate different medical devices under professional's instruction.
- Operated office equipment such as computers, printers, scanners, fax machines, efficiently.
- Demonstrated proficiency in recording patient medical history and vital signs; performing injections and various diagnostic procedures, including EKG and urinalysis.
- Reacted calmly and effectively in emergancy situations
3 yr old childcare Teacher
Beautiful Beginnings Daycare and Learning Center
Petersburg
09.1999 - 02.2002
- Designed engaging lesson plans for three-year-old children.
- Implemented daily activities promoting social and emotional development.
- Supervised children during outdoor play and indoor activities.
- Maintained a safe and clean learning environment for all children.
- Implemented hands-on, play-based strategies for experiential learning.
- Read aloud and played alphabet games to encourage early literacy.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Monitored student behavior both inside and outside the classroom setting.
- Encouraged creativity through art projects, imaginative play and music activities.
Education
Breath of Fresh Air - CPR & Health Care Training
05.2015
Associate of Applied Science - Medical Assistant
Chester Career College
Chester10-2010
Some College (No Degree) - Nursing
Richard Bland Community College
Petersburg, VaBachelor of Science -
Bon Secours Memorial College of Nursing
Richmond, VASkills
- Patient observation
- Hospice and palliative care
- Vitals documentation
- Vital signs assessment
- Feeding assistance
- Blood glucose testing
- Compassionate care
- Blood glucose monitoring
- ADL support
- Patient positioning
- CPR certification
- EKG administration
- Electronic health records
- Team collaboration
- Effective communication
- Safety protocols
- Patient care technician/assistant (CPCT/A)
- Multitasking
- Patient assistance
- Vaccinations
- Lab procedures
- Patient education
Additional Qualifications
- Experience with: bandaging; injections; lab procedures; patient education; PAP exam, Rectal exam, Sterile tray set up; & tracheotomy and g-tube for a cerebral palsy patient
References
References available upon request.
Accomplishments
Graduated with Honors (4.0) GPA on 4.0 scale) and perfect attendance at Chester Career College
Timeline
Patient Care Technician
St. Francis Medical Center
08.2023 - Current
Certified Medical Assistant
Infant Jesus
03.2017 - 08.2017
Medical Records Coordinator
Briggs DWD Home Health Agency
05.2015 - 12.2015
Certified Medical Assistant
Onsite Health
01.2011 - 05.2011
Volunteer
Hospice
04.2010 - 10.2010
Extern
Southside Family Practice
10.2009 - 04.2010
Sales Associate
JC Penny
08.2006 - 09.2014
3 yr old childcare Teacher
Beautiful Beginnings Daycare and Learning Center
09.1999 - 02.2002
Breath of Fresh Air - CPR & Health Care Training
Associate of Applied Science - Medical Assistant
Chester Career College
Some College (No Degree) - Nursing
Richard Bland Community College
Bachelor of Science -
Bon Secours Memorial College of Nursing