Lauren Casella
Blue Ridge
Summary
Experienced with enhancing service operations and customer satisfaction. Reliable and adaptable, skilled in multi-tasking and staff development. Additional experience in managing tenant relations and lease agreements. Proven ability to maintain high occupancy rates and team-oriented with focus on adaptability and achieving results while leveraging strong communication and organizational skills. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
9
9
years of professional experience
Work History
Bartender/Manager
Town Center Taphouse
09.2020 - Current
- Provided exceptional customer service, ensuring a welcoming atmosphere for patrons.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Supervised daily operations to ensure compliance with company policies and procedures.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
Leasing Consultant
The Riverwalk at Salem Apartments
05.2023 - 03.2024
- Cultivated relationships with prospective tenants to enhance leasing opportunities and improve tenant satisfaction.
- Managed property showings, effectively showcasing amenities and features to attract potential renters.
- Streamlined leasing processes by implementing efficient tracking systems for applications and renewals.
- Collaborated with maintenance teams to ensure prompt resolution of tenant requests, fostering positive community relations.
- Analyzed lease agreements for compliance, ensuring adherence to company policies and legal regulations.
- Improved overall property appearance by coordinating regular inspections and suggesting necessary improvements.
- Participated in regular training sessions to stay current on industry trends and best practices.
Server/Bartender
Mac & Bob's Restaurant
08.2017 - 12.2020
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Accurately processed orders and payments using point-of-sale systems.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Education
No Degree - Education
Virginia Western Community College
Roanoke, VANo Degree - History
Radford University
Radford, VASkills
- Task delegation
- Customer engagement
- Customer service expertise
- Food service
- Engaging personality
- File management
- Leasing and sales
- Phone and email etiquette
- Organized mindset
Timeline
Leasing Consultant
The Riverwalk at Salem Apartments
05.2023 - 03.2024
Bartender/Manager
Town Center Taphouse
09.2020 - Current
Server/Bartender
Mac & Bob's Restaurant
08.2017 - 12.2020
No Degree - Education
Virginia Western Community College
No Degree - History
Radford University