Lauren Estes
Rockingham,VA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Life Enrichment Assistant
Sunnyside Retirement Community
11.2022 - Current
- Organized and oversaw daily and monthly events tailored to accommodate diverse abilities, while nurturing a welcoming and inclusive atmosphere for all residents
- Collaborated with interdisciplinary teams to develop personalized care plans for each resident's unique needs.
- Recorded resident engagement in activities and events
- Ensured a secure workplace compliant with state and federal laws and regulations
- Contributed to a positive living environment by fostering strong relationships with residents, families, and staff
Server
Rocktown Kitchen
08.2022 - 01.2023
- Provided guest-centric, high-quality service in a fast-paced setting.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Sustained a positive guest experience through enthusiastic and poised service.
Shift Manager/Key Holder
McAlister's Deli
05.2022 - 08.2022
- Managed and recorded finances while leading a team through daily food service tasks and preparation
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Assisted customers with inquiries or concerns promptly and professionally, enhancing brand reputation for excellent service.
Shift Manager/Key Holder
McAlister’s Deli
02.2018 - 10.2020
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Promoted a positive work environment through open communication and constructive feedback.
Education
Bachelor of Science - Health Services Administration, General Business
James Madison University
Harrisonburg, VA08.2024
Skills
- Activity Coordination
- Adaptive Planning
- Creative Programming
- Attention to Detail
- Task Prioritization
- Multitasking Abilities
Certification
- Connection Planning in Long Term Care - 1.0 Hour, December 6, 2023
- Dementia and Oral Health - 1.0 Hour, October 24, 2023
- Differential Diagnosis of Dementia - 1.0 Hour, December 6, 2023
- Elder Abuse Prevention - 1.0 Hour, October 24, 2023
- Geriatric Assessment - 1.25 Hours, December 6, 2023
- Geriatric Dentistry - 0.5 Hours, December 6, 2023
- Geriatric Oncology - 1.0 Hour, December 8, 2023
- Introduction to Aging and Intellectual and Developmental Disabilities - 0.5 Hours, December 8, 2023
- Suicide in Older Adults - 1.0 Hour, December 8, 2023
- The 3 Ds: Depression, Dementia, & Delirium - 0.5 Hours, December 8, 2023
Timeline
Life Enrichment Assistant
Sunnyside Retirement Community
11.2022 - Current
Server
Rocktown Kitchen
08.2022 - 01.2023
Shift Manager/Key Holder
McAlister's Deli
05.2022 - 08.2022
Shift Manager/Key Holder
McAlister’s Deli
02.2018 - 10.2020
Bachelor of Science - Health Services Administration, General Business
James Madison University
- Connection Planning in Long Term Care - 1.0 Hour, December 6, 2023
- Dementia and Oral Health - 1.0 Hour, October 24, 2023
- Differential Diagnosis of Dementia - 1.0 Hour, December 6, 2023
- Elder Abuse Prevention - 1.0 Hour, October 24, 2023
- Geriatric Assessment - 1.25 Hours, December 6, 2023
- Geriatric Dentistry - 0.5 Hours, December 6, 2023
- Geriatric Oncology - 1.0 Hour, December 8, 2023
- Introduction to Aging and Intellectual and Developmental Disabilities - 0.5 Hours, December 8, 2023
- Suicide in Older Adults - 1.0 Hour, December 8, 2023
- The 3 Ds: Depression, Dementia, & Delirium - 0.5 Hours, December 8, 2023
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