Lauren Gaillot
Fredericksburg
Summary
Result-oriented Account Analyst specializing in banking and auto sales. Personable and dedicated customer service professional motivated to maintain satisfaction and contribute to company success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Account Analyst
Bank of America
Richmond
01.2023 - Current
- Skilled at handling financial service requests.
- Maintained a high degree of accuracy in processing bank transactions timely.
- Collaborated with teams to streamline account management processes.
- Assisted clients in resolving account-related inquiries and issues. Sales and service.
- Developed strategies to enhance client engagement and satisfaction levels.
Internet Sales Manager
Karen Radley Acura / Volkswagen
Woodbridge
05.2022 - 08.2022
- Managed online sales leads for automotive inventory across multiple platforms and multiple dealerships.
- Integrated third-party applications into the company's websites such as CRM software or analytics tools.
- Scheduled appointments for the sales teams: locally or out of state.
- Led weekly meetings to review sales performance and adjust strategies for sales staff on Internet sales best practices.
Business Analyst / Internet Sales Consultant
Safford Automotive Group
Fredericksburg
11.2018 - 03.2022
- Assisted customers in selecting products and completing online purchases.
- Negotiated pricing options to align with customer budgets and expectations.
- Provided product knowledge training to new team members for improved service.
- Conducted vehicle demonstrations to highlight features and benefits effectively.
- Learned strong multi-tasking skills and colleague training.
- Increased online sales.
Waitress / Host / Dishwasher / Kitchen Prep Work
Pancho Villa
Fredericksburg
01.2016 - 12.2018
- Provided excellent customer service in a fast-paced dining environment.
- Took and processed customer orders accurately and efficiently.
- Developed positive relationships with regular customers through friendly conversation.
- Assisted management with food orders and bar duties.
- Served alcoholic beverages responsibly in accordance with state laws.
Loaner Fleet Manager
Radley Chevrolet
Fredericksburg
09.2017 - 04.2018
- Managed fleet operations to ensure efficient vehicle utilization and maintenance.
- Trained staff on fleet procedures.
- Developed reporting systems to track vehicle performance and GPS.
- Coordinated with vendors for parts ordering, repairs and services.
- Served as the dealership's enterprise for the service department.
Cashier / Stocker
Walmart
Fredericksburg
07.2017 - 09.2017
- Serviced checkout line, bagged groceries.
- Stocked shelves and organized inventory.
- Overnight shift
Education
Diploma -
Spotsylvania High School
Spotsylvania, VACosmetology -
Career and Technical center
Spotsylvania, VASkills
- Account management
- Financial transaction processing
- Banking software navigation
- Accuracy in reporting
- Digital banking
- Banking regulations
- Data reporting
- Sales strategy development
- CRM software integration
- Staff training
- Vehicle demonstrations
- Appointment scheduling
- Prospecting skills
- Contract negotiation and closing tactics
- Customer service excellence
- Inventory control
- Multi-platform navigation
- Server etiquette
- Selling and upselling
- Cosmetology
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Certification
Sales License
Timeline
Account Analyst
Bank of America
01.2023 - Current
Internet Sales Manager
Karen Radley Acura / Volkswagen
05.2022 - 08.2022
Business Analyst / Internet Sales Consultant
Safford Automotive Group
11.2018 - 03.2022
Loaner Fleet Manager
Radley Chevrolet
09.2017 - 04.2018
Cashier / Stocker
Walmart
07.2017 - 09.2017
Waitress / Host / Dishwasher / Kitchen Prep Work
Pancho Villa
01.2016 - 12.2018
Diploma -
Spotsylvania High School
Cosmetology -
Career and Technical center
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