Lauren Hudak
Harrisonburg
Summary
Proven to enhance customer experiences and team dynamics, I leveraged my exceptional customer service and HIPAA compliance skills at Sentara Leigh Hospital to significantly improve patient satisfaction. My background with companies like Starbucks and Harris Teeter showcases my ability to foster positive environments and drive results through effective collaboration and a friendly demeanor. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
07.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained regular and consistent attendance and punctuality.
Floral Assistant
Tamara's Design LLC
11.2023 - 06.2024
- Utilized strong time management skills to delicately balance heavy workloads during busy holiday seasons, effectively meeting customer expectations.
- Provided assistance in setting up floral displays at weddings and other events to ensure seamless execution.
- Coordinated delivery schedules with drivers to guarantee timely arrival of arrangements while minimizing transportation costs.
- Assisted lead florist with designing unique and creative floral displays for special events and occasions.
- Provided support during peak seasons by efficiently multitasking between multiple responsibilities without compromising quality or timeliness of deliveries.
Innkeeper
Joshua Wilton House
11.2023 - 05.2024
- Increased repeat business by fostering a welcoming atmosphere and consistently exceeding guest expectations.
- Managed reservations, ensuring optimal occupancy rates and seamless guest experiences.
- Handled guest complaints professionally, promptly addressing issues and rectifying situations to ensure satisfaction.
- Developed strong relationships with local vendors for quality supplies and services at competitive prices.
- Created enticing packages that combined accommodations with local attractions or activities, increasing overall revenue during off-peak periods.
Clinical Support Associate
Sentara Leigh Hospital
06.2021 - 12.2022
- Collaborated closely with multidisciplinary teams to provide comprehensive care for patients with complex needs.
- Adhered diligently to HIPAA requirements when handling sensitive patient information to maintain confidentiality at all times.
- Contributed to positive patient outcomes through conscientious monitoring of vital signs and reporting abnormalities promptly to medical personnel.
- Championed a positive work environment through proactive communication, active listening, and fostering strong professional relationships with colleagues.
- Expedited service delivery by adeptly managing multiple tasks simultaneously while maintaining attention to detail and prioritizing effectively.
- Provided excellent customer service while meeting the various needs of patients and family members within the Orthopedic unit.
- Inclusive of serving as a primary backfill for the unit secretary for vacation/sick leave.
Cashier
Harris Teeter
06.2016 - 06.2022
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Served as a preceptor for new hires.
Education
Bachelor of Science - Communication Studies
James Madison University
Harrisonburg, VA05.2026
Associate of Science - General Studies
Blue Ridge Community College
Weyers Cave, VA05.2023
High School Diploma -
Hickory High School
Chesapeake, VA06.2021
Skills
Friendly and outgoing
Team Player
Exceptional customer service
Adaptive and creative
HIPAA Compliance
Clinical Documentation
Product inventories
Client consultation
Health and safety compliance
Networking and relationship building
Reservation software
Organizational Awareness
Certification
- Certified Emergency Medical Technician - April 2024
- Certified CPR, American Red Cross - February 2024
Timeline
Barista
Starbucks
07.2024 - Current
Floral Assistant
Tamara's Design LLC
11.2023 - 06.2024
Innkeeper
Joshua Wilton House
11.2023 - 05.2024
Clinical Support Associate
Sentara Leigh Hospital
06.2021 - 12.2022
Cashier
Harris Teeter
06.2016 - 06.2022
Bachelor of Science - Communication Studies
James Madison University
Associate of Science - General Studies
Blue Ridge Community College
High School Diploma -
Hickory High School
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