Lauren King
Mineral
Summary
Dynamic Shift Leader with a proven track record at Dunkin' Donuts, excelling in team leadership and customer service. Skilled in staff training, problem-solving, and maintaining high satisfaction levels through effective complaint resolution. Demonstrated expertise in cash handling and POS systems, ensuring accuracy in transactions.
Overview
2
2
years of professional experience
Work History
Shift Leader
Dunkin' Donuts
11.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
High School Diploma -
Louisa County High School
Mineral, VA05-2024
Skills
- Team leadership
- Customer service focus
- Problem-solving
- Staff education and training
- Positive attitude
- Multitasking Abilities
- Quantitative skills
Timeline
Shift Leader
Dunkin' Donuts
11.2022 - Current
High School Diploma -
Louisa County High School
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