Lauren Kooritzky
Alexandria
Summary
Dedicated professional with a track record of enhancing guest experiences through exceptional service and effective problem-solving. Skilled in conflict resolution and relationship management, committed to driving operational excellence and ensuring a seamless experience for clients.
Overview
4
4
years of professional experience
Work History
Executive Concierge
Bozzuto Management Company
Alexandria
12.2024 - Current
- Delivered exceptional customer service, enhancing resident and guest satisfaction.
- Responded promptly to guest inquiries via email and phone regarding requests or concerns.
- Addressed resident inquiries and concerns with professionalism, ensuring timely resolutions.
- Pleasantly welcomed visitors and maintained front reception desk operations.
- Built strong relationships with vendors, enhancing service offerings and resident experience.
Bartender/Shift Leader
Mellow Mushroom
Chantilly
07.2022 - 01.2025
- Managed bar operations during shifts, ensuring seamless service delivery and customer satisfaction.
- Resolved customer complaints swiftly, enhancing overall dining experience and fostering customer loyalty.
- Ensured compliance with health and safety regulations in food and beverage service.
- Maintained inventory levels and ordered supplies to align with demand and prevent service disruptions.
- Recorded daily transactions accurately, including cash register receipts, liquor inventories, and sales reports.
Education
Associate of Science -
Northern Virginia Community College
Annandale, VA05-2020
Bachelor of Arts - Marketing
Virginia Commonwealth University
Richmond, VA03-2026
Skills
- Project management
- Event coordination
- Customer service
- Relationship management
- Conflict resolution
- Marketing strategies
Languages
Spanish
Professional
Timeline
Executive Concierge
Bozzuto Management Company
12.2024 - Current
Bartender/Shift Leader
Mellow Mushroom
07.2022 - 01.2025
Associate of Science -
Northern Virginia Community College
Bachelor of Arts - Marketing
Virginia Commonwealth University